وصف الوظيفة
Role Overview
Assistant WE&O Manager (FM) at JLL, on-site in Muscat, Oman. This multi-disciplinary role is responsible for the delivery of contracted facilities management services.
Company Overview
JLL is a leading global provider of real estate and investment management services. The organization is committed to hiring talented people and empowering them to build meaningful careers while shaping the future of real estate for a better world.
Role Purpose
The Assistant WE&O Manager will build community within the workspace and create memorable experiences by supporting colleagues and their work. You will be the primary point of contact for all employees and visitors, act as an ambassador of the JLL team, represent organizational values, and foster long-term relationships with site stakeholders, service partners, vendors, and site occupants while ensuring timely task completion, risk management, and building readiness.
Key Responsibilities
Service Delivery
- Manage, monitor, and coordinate all soft services to ensure high-quality delivery, including daily cleaning, meeting services, waste management, security, pest control, landscaping, dining, and reception.
- Ensure the smooth running of meetings and events at the site.
- Understand the operational and technical requirements of site elements for which you are responsible.
Vendor Management
- Oversee and manage service providers, contractors, and vendors to ensure adherence to service level agreements, contracts, and quality standards.
- Conduct regular inspections and spot-checks to assess performance and address deficiencies.
- Review that suppliers and service providers meet contractual obligations to the client.
- Ensure current contracts are maintained to provide necessary supplies and services.
Budgeting and Cost Control
- Develop and manage the soft services budget.
- Monitor expenses and identify cost-saving opportunities.
- Provide regular reports and analysis on expenses to ensure efficient resource utilization.
Compliance and Safety
- Maintain a safe and compliant working environment by ensuring all soft services activities adhere to relevant health, safety, and environmental regulations.
- Develop and implement policies, procedures, and training programs to mitigate risks and improve safety performance.
- Assist with critical out-of-hours issues and participate as a key team member in emergency situation responses.
Stakeholder Management
- Collaborate with colleagues, users, and other stakeholders to understand their needs and address service-related issues or concerns.
- Foster effective communication channels to enhance customer satisfaction.
- Create a welcoming atmosphere and be the primary point of contact for all employees and their visitors.
Operations and Communications
- Run the Human Experience and communications program for the site.
- Monitor the Work Order system as it affects your area and ensure rectification works are recorded and actioned in a timely manner.
Continuous Improvement
- Regularly review and assess soft services operations and identify areas for improvement.
- Implement innovative solutions and best practices.
- Stay updated on industry trends, technologies, and emerging practices to enhance service quality and efficiency.
Additional Information
- Employment location is on-site in Muscat, Oman.
- JLL is an Equal Opportunity Employer and provides reasonable accommodations for individuals with disabilities.