وصف الوظيفة
Role Overview
Assistant Vice President Vault Management at QNB, located in Doha, Qatar.
Company Overview
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has grown to become the largest bank in the Middle East and Africa region. QNB Group's presence extends through subsidiaries and associate companies to more than 31 countries across three continents. The organization employs more than 28,000 staff serving up to 20 million customers through 1,000 locations and an ATM network of 4,300 machines. QNB maintains credit ratings from Standard & Poor's (A), Moody's (Aa3), and Fitch (A+), and ranks as the most valuable bank brand in the Middle East and Africa according to Brand Finance Magazine.
Role Purpose
The incumbent will manage and supervise all Vault Management activities, including development of processes to support departmental functioning and liaison with internal departments and external service providers. Responsibilities encompass domestic branch and VIP cash handling, international branch cash flow functions (export and import), and monitoring of cash movement between vault management and branches. The role leverages departmental resources to streamline plans, processes, and strategies in alignment with overall Group strategy.
Key Responsibilities
Financial & Performance Management
- Assist the Vice President Transaction Services in creation of Key Performance Indicators for performance monitoring and quality measurement across entire Vault Management.
- Monitor achievement of KPIs on a periodic basis.
- Implement KPIs and best practices for the Vault Management role.
- Lead and guide the Department's annual budgeting process and monitor implementation.
- Demonstrate clear understanding of factors behind the bank's financial and non-financial performance.
Risk & Compliance
- Ensure existence of adequate procedures and processes to enable timely identification and resolution of cash loss or shortage whilst in transit to or from QNB branches and Qatar Central Bank.
- Ensure compliance with internal controls, policies, procedures, and applicable Qatar Central Bank regulations and legal parameters pertaining to cash transportation.
- Coordinate completion of all reports, returns, and requests for information within specified time scales.
Domestic Cash Operations
- Ensure provision of adequate and efficient cash management services to internal customers, including QNB domestic corporate and private banking branches.
- Oversee and manage operational matters concerning cash collection and delivery services provided to corporate and high net worth clientele with subscribed services, based on approved customer lists provided by the business.
- Ensure timely transportation of cash to offsite locations in accordance with pre-determined schedules to maintain adequate cash availability.
- Manage cash delivery process for ATM management.
International Cash Operations
- Manage the process of import and export of foreign currencies.
- Support international branches and subsidiaries.
Service & Stakeholder Management
- Develop Service Level Agreements with internal departments and units to achieve improvements in turnaround time.
- Enter into agreements and contracts with external service providers engaged to perform cash transportation activities to or from QNB branches and Qatar Central Bank.
- Build and maintain strong and effective relationships with all related departments to achieve Group goals and objectives.
Asset Safekeeping & Documentation
- Oversee safekeeping of bank and corporate customers' documents.
- Oversee safekeeping of branches' vault keys.
Reporting & Process Improvement
- Compile relevant Management Information Systems on periodic basis for domestic payments, cash and clearing, AGM retail and corporate operations, and Group executive management as required.
- Constantly endeavor to improve processes to keep operating costs low and improve operational efficiency.
- Ensure that process changes are communicated to relevant departments and personnel responsible for timely procedure updates.
Delegation & Oversight
- Act within limits of powers delegated to the incumbent and delegate authority to respective staff.
- Monitor exercise of delegated authority.
- Supervise a minimum of five staff reporting directly or indirectly.
Qualifications & Experience
- Bachelor's degree from a university with major in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology or related field of study (preferred).
- At least 10 years of relevant experience, preferably within a highly rated international bank in a managerial or supervisory position related to cash vault handling.
- High standard of cash processing with use of cash counting machines.
- Experience managing import of cash from QNB domestic and international branches.
- Experience arranging export of cash related to QNB domestic and international branches.
- Experience managing cash delivery to ATM management.
Additional Information
- Closing Date: 09 October 2027
- Required documentation: Resume/CV, ID Card, Passport, Education Certificate, and Other