وصف الوظيفة
Role Overview
Assistant Vice President Domain Support (Qatarization) at QNB, located in Doha, Qatar. This role leads the Domain Support department within the Information Technology division, managing team operations and ensuring delivery of domain support services within budgeted cost targets.
Company Overview
QNB Group, established in 1964 as Qatar's first Qatari-owned commercial bank, is the largest bank in the Middle East and Africa region. The Group operates through subsidiaries and associate companies in more than 31 countries across three continents, serving up to 20 million customers through 1,000 locations and 4,300 ATMs. QNB employs more than 28,000 staff and maintains ratings from Standard & Poor's (A), Moody's (Aa3), and Fitch (A+). The bank ranks as the most valuable bank brand in the Middle East and Africa according to Brand Finance Magazine and actively sponsors social, educational, and sporting events.
Role Purpose
The incumbent manages the Domain Support department team to lead maintenance and support of Domain Operations functions, processes, and procedures while ensuring services are delivered within budgeted cost targets and in accordance with IT standards.
Key Responsibilities
Strategic & Financial Management
- Ensure all bank areas are supported with proper computer systems in accordance with IT standards.
- Assist in preparing strategies, standards, and guidelines for hardware, software, and security of the Group's enterprise domain network in line with Windows, server, and system security policies.
- Implement KPIs and best practices for the AVP Domain Support role.
- Promote cost consciousness and efficiency to minimize costs, avoid waste, and optimize benefits for the Bank.
- Act within delegated authority limits.
Customer & Stakeholder Management
- Maintain contact with the Head of Technical Support and serve as liaison between the Domain Support team and customers.
- Build strong relationships with internal departments and units.
- Assist customers with all their queries and requests.
- Maintain activities according to Service Level Agreements (SLAs).
- Provide accurate information to Auditors, Compliance, Financial Control, and Risk functions.
- Consult with Program Directors and Management Team to create efficient workflows.
- Consult with Quality Assurance staff to create Performance Measurement Reports.
Technical Support & Infrastructure
- Provide support for non-core servers and infrastructure applications including Active Directory, Exchange, Archiving, Enterprise Backup, ECC, and SharePoint.
- Handle upgrades, installations, troubleshooting, and maintenance activities.
- Oversee administrators and consultants as required.
- Administer all servers across DC, DR, branches, and departmental environments.
- Maintain maximum system uptime and end-user productivity.
- Apply software patches and upgrades.
- Diagnose server hardware and operating system problems.
- Repair and upgrade servers.
- Perform proactive maintenance of Domain computing equipment.
- Manage Microsoft Active Directory.
- Administer user accounts and email services.
- Administer SQL Servers, IIS Servers, and Terminal Servers.
- Create and maintain system documentation.
Infrastructure Planning & Governance
- Standardize practices and procedures using best-practice methodologies.
- Specify hardware and software solutions for Division users.
- Install infrastructure components and diagnose system issues.
- Plan development of computer infrastructure with management.
- Prepare lifecycle procedures and implementation guidelines.
- Research and recommend new technologies and standards.
- Lead documentation and resolution of hardware and software issues.
- Prepare detailed technical requirements for assigned projects.
- Work closely with Domain Administrators to implement new hardware and software solutions.
Business Continuity & Risk Management
- Ensure Disaster Recovery (DR) readiness across production systems.
- Act as a representative in the Disaster Recovery Committee.
- Participate in periodic DR testing.
- Assist in business continuity and contingency planning.
Vendor & Procurement Management
- Lead vendor selection and contract assignments according to purchasing policies.
Operations & Administration
- Support recruitment processes for the department.
- Organize backup staffing arrangements.
- Conduct project progress meetings.
- Participate in ad-hoc requirements and initiatives.
Team Leadership & Development
- Generate enthusiasm among team members and develop future leaders.
- Motivate staff to maintain responsiveness in a 24-hour support environment.
- Lead continuous improvement initiatives through cross-functional teams.
- Encourage adoption of best industry practices.
- Promote innovative thinking and recognize new ideas.
- Provide leadership, motivation, direction, and constructive feedback to team members.
- Support professional development for direct reports.
Learning & Knowledge Management
- Ensure end-user training is provided when required.
- Maintain strong technical knowledge of enterprise network systems.
- Understand network and systems architecture to minimize business disruptions.
- Identify and undertake professional development opportunities.
- Remain current with developments in the profession.
Qualifications & Experience
Education
- Bachelor's Degree in Computer Science, Computer Engineering, or a related discipline.
Experience
- Minimum 10 years of experience in financial services with specialization in systems management, network design, implementation, and maintenance.
Additional Information
- Closing Date: 16-Sep-2027
- Required attachments: Resume/CV, Passport, QID (Front and Back), Educational Certificates, Birth Certificate.