Assistant Store Manager

Role Overview

Assistant Store Manager at Apparel Group. The role supports the Store Manager in leading daily store operations, managing staff, achieving sales targets, and delivering a seamless customer experience. The Assistant Store Manager will assume full responsibility during the Store Manager's absence.

Role Purpose

To support the overall operations of the store and ensure a seamless customer experience by assisting in managerial tasks, overseeing daily operations, managing staff, achieving sales targets, and maintaining high levels of customer satisfaction.

Key Responsibilities

Sales and Customer Focus

• Consider customer needs at all times and lead by example in all aspects of customer service.
• Implement high standards of customer focus within the store.
• Actively seek ways to achieve or exceed shop sales targets.
• Ensure all team members understand KPIs and targets to be achieved.
• Implement promotional offers regarding stock within the store.
• Implement strategies effectively to drive sales in the store.

Store Administration

• Regularly audit store administration and resolve any issues.
• Implement changes in administration procedures positively and effectively.
• Collaborate with the Store Manager to set and achieve sales targets.
• Monitor sales performance and analyze key performance indicators (KPIs).
• Implement sales strategies to maximize revenue and meet business goals.
• Oversee inventory control and merchandising to optimize product availability.
• Ensure accurate stock levels through regular stock checks and replenishment.

Presentation and Management

• Ensure the store has the correct stock package and required stock levels to maximize sales potential.
• Maintain high standards of visual merchandising and presentation amongst all staff.
• Effectively communicate any changes in stock or store layout to all team members.
• Ensure that each team member follows retail standards.
• Maintain back store operations and replenishment of merchandise.
• Ensure store layout and presentation align with brand standards.

Staffing and Team Performance Management

• Monitor and manage schedules for salesperson work hours, vacations, and days off.
• Resolve salesperson complaints and concerns and provide ongoing performance feedback.
• Counsel salesperson when necessary.
• Encourage full participation of salesperson in creating store goals and developing plans.
• Ensure the store portrays the company image in all aspects of personal presentation.
• Ensure staff adherence to company dress code as laid out by the Company.
• Maintain staff leave records.

Security

• Ensure security procedures are adhered to throughout the store.
• Maintain a high standard of security awareness regarding stock and money within the store.

Governance and Compliance

• Carry out corrective action and progressive discipline as necessary.
• Maintain strict confidence of all employee and employment-related information.
• Demonstrate the highest level of integrity and ethics in all decision-making processes.
• Demonstrate dependability, reliability, and punctuality.

Qualifications & Experience

• 3+ years of progressive experience in a customer-centric role with strong management experience.
• Proven success in enhancing customer engagement and achieving and exceeding sales KPI targets for stores.
• Bachelor's degree in business administration, retail management, or a related field is preferred.

Skills & Competencies

• Leadership skills.
• Problem-solving skills.