وصف الوظيفة
Role Overview
Assistant Store Manager at Apparel Group, responsible for supporting store operations and ensuring high-quality customer service delivery in a retail environment.
Role Purpose
To assist the Store Manager in the efficient and profitable operation of the store in accordance with company policies and procedures, while ensuring retail staff have the skills and support required to maximize sales and provide exceptional customer service.
Key Responsibilities
Store Operations & Management
- Provide end-to-end store responsibility in the absence of the Store Manager.
- Assist the Store Manager in implementation of operating procedures at the store as per company standards.
- Manage the daily roster, leave, and grievances of retail staff.
- Regularly audit own store administration and resolve any issues.
- Ensure the brand and company's policies and procedures are adhered to by all staff at all times.
Customer Service & Sales
- Ensure the highest levels of customer service are provided by retail staff.
- Ensure retail staff have the skill to provide highest levels of customer service for maximizing sales.
- Maintain knowledge of new products, trends, and fashion directives at all times to effectively respond to and anticipate customer needs.
- Be updated about the various brands of the group for suggestive selling to customers.
- Promote the Club Apparel Loyalty Program of the company for repeat sales and maximizing loyalty.
Visual Merchandising & Brand Standards
- Maintain visual merchandising standards at the stores at all times as per set VM standards.
- Possess up-to-date product knowledge to ensure minimal stock loss.
- Be fashionable and well-groomed to reflect brand standards.
Reporting & Feedback
- Provide feedback to the Store Manager and/or Area Manager with regards to employees and products.
Security & Vigilance
- Ensure awareness and vigilance at all times of security in the store without any negligence.
Qualifications & Experience
- Retail management experience required.
Skills & Competencies
- Fashion and trend awareness.
- Product knowledge across company brands.
- Customer service excellence.
- Staff management and motivation.
- Visual merchandising standards knowledge.
- Administrative and organizational skills.
Additional Information
- Must be physically fit to stand for extended hours and heavy lifting.
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