وصف الوظيفة
Role Overview
Assistant Store Manager at Golden Goose, located at Abu Dhabi The Grove. The position reports directly to the Store Manager and is responsible for supporting the team in delivering elevated customer experience and achieving store sales objectives.
Company Overview
Golden Goose is a brand journey of love and authenticity, where tradition and innovation merge into timeless, one-of-a-kind creations.
Role Purpose
The Assistant Manager supports the Store Manager in organizing, planning, and implementing strategies to achieve sales goals and overall store success. The role delivers elevated customer service, monitors staff performance, and provides training and guidance to drive commercial results in a fast-paced retail environment.
Key Responsibilities
Sales & Commercial Performance
- Collaborate closely with the Store Manager to achieve sales objectives by implementing sales strategies and monitoring main sales KPIs.
- Drive Omni channel sales in a fast-paced environment by utilizing all available tools and technology.
- Support the Store Manager in guiding the team to achieve commercial targets while maintaining customer satisfaction and qualitative standards.
- Actively participate in the sales process, ensuring elevated standards of customer satisfaction.
- Provide detailed product information and suggest complementary items.
- Implement up-selling and cross-selling strategies and support staff in acting accordingly.
Customer Experience & Relationship Management
- Enhance customer satisfaction and build strong customer relationships by listening to customer feedback.
- Build personalized customer experiences and drive database development.
- Ensure clients are properly registered on the Golden App for effective customer segmentation and profiling.
- Ensure the team proactively manages clienteling activities in coordination with the CRM department.
Brand Advocacy & Store Presentation
- Act as a brand ambassador, conveying the brand's vision and heritage to colleagues and clients.
- Represent brand values and share helpful insights about iconic products and elements with the team.
- Actively contribute to overall store presentation by maintaining appropriate visual display and store standards.
- Ensure products are displayed in accordance with the brand's image and standards to boost sales.
Staff Development & Performance
- Support the Store Manager and inspire the team by ensuring in-store follow-up after trainings on brand, products, operations, and soft skills.
- Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity.
- Monitor staff performance and provide training and guidance when needed.
- Support the Store Manager in overseeing staffing for open positions, ensuring all recruits meet company standards in terms of skills, experience, and potential.
Operations & Compliance
- Supervise and coordinate all store activities to ensure smooth execution of operational tasks and achievement of predetermined objectives, with particular focus on Standard Operation Procedures (SOP).
- Make sure corporate rules and regulations concerning business, governance, Compliance (GDPR), and Health & Safety are in place.
- Ensure stock and backroom are effectively managed and operational duties are met, including goods receiving, transferring, stock take, stock arrangement, and reporting.
Digital & Technology
- Adopt IT and digital commercial tools and systems including Golden App, Sales Force, Xstore, and Stealth.
- Ensure staff is well trained and aware of all digital systems.
Qualifications & Experience
- Sales background with previous experience preferably in the retail sector in a similar role.
- Fluency in English required; additional language knowledge is considered a plus.
Skills & Competencies
- Strong communication skills with the ability to listen actively and engage thoughtfully.
- Problem solver who can identify issues, evaluate solutions, and make informed decisions.
- Team player who values collaboration and can work towards common goals.
- Effective time management with the ability to prioritize tasks efficiently.
Additional Information
Golden Goose is an equal opportunity employer and believes strength lies in people's uniqueness. The company encourages applications from individuals of all backgrounds, experiences, and perspectives, as people are at the heart of everything it does.