Assistant Showroom Manager, Fujairah - KIA

Role Overview

Assistant Showroom Manager at Al Tayer Group (KIA), Fujairah.

Role Purpose

Plan, manage and lead showroom sales to achieve sales targets and ensure smooth, efficient and effective functioning of the showroom.

Key Responsibilities

Strategy & Planning

• Plan and execute strategies to ensure that the budgeted target for the showroom is achieved or exceeded in volume and profit terms.
• Communicate sales plans and targets to the sales team to achieve targets successfully.
• Prepare stock requirement lists for the month specifying make, model and number of vehicles for the approval of the Sales Manager.

Sales Process Management

• Monitor sales processes including initial customer contact and reception, clarification of need, identification of prospect, follow-up on initial contact, final closure of sale and quality of sales documentation to ensure quality in the entire process.
• Maximize usage of demos and monitor demo to sale ratio.
• Monitor PDI process and ensure the highest level of customer satisfaction.

Customer Relationship Management

• Interact regularly with existing and prospective customers to establish profitable relationships and determine their present and future requirements.
• Deal with critical problems, major customer complaints or issues that may be escalated and ensure prompt action or decisions for timely resolution.

Showroom Operations

• Manage all aspects of the showroom to ensure high standards in display, housekeeping and product information to convey the desired image of the brand and the company.

People Management

• Guide and motivate subordinates to enhance performance and produce quality work.
• Ensure that subordinates are continuously developed for higher level roles.

Qualifications & Experience

• Graduate in any discipline.
• 5+ years' experience in a similar role.
• Good knowledge of automobile sales gained through formal training and work experience.
• Full understanding of showroom merchandising.

Skills & Competencies

• Dynamic and proactive personality.
• Ability to lead, develop and motivate teams.
• Preferably bilingual (Arabic and English).