Assistant Sales Manager - Corporate Proactive | Aloft Abu Dhabi

Role Overview

Assistant Sales Manager - Corporate Proactive at Aloft Abu Dhabi, a Marriott property.

Company Overview

Aloft Hotels is a brand within Marriott International's portfolio. Aloft is a modern hotel brand designed as a hub for connection, offering a contemporary environment for guests whether they are traveling for business, leisure, or to visit friends and family. The brand values confident self-expression and personality in its team members.

Role Purpose

Support Sales & Marketing operations and guest services by processing reservations and guest requests, applying revenue-maximizing sales techniques, assisting in employee training and motivation, and handling administrative duties that maintain brand standards and guest loyalty.

Key Responsibilities

Guest Service & Sales

• Answer, record, and process all guest calls, requests, questions, and concerns.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Contact appropriate individuals or departments (e.g., Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Thank guests with genuine appreciation.

Marriott Rewards & Reservations

• Process requests for redeeming Marriott Rewards points.
• Enter Marriott Rewards information into appropriate software when taking guest reservations.

Brand & Marketing Support

• Promote awareness of brand image internally and externally.
• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Team Leadership & Compliance

• Assist management in training and motivating employees.
• Serve as a role model.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.

Communication & Documentation

• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.

General Duties

• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• No supervisory experience required.

Additional Information

Marriott International is an equal opportunity employer, committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.