Assistant Retail Manager - Bloomingdale's - Riyadh

Role Overview

Assistant Retail Manager at Bloomingdale's in Riyadh, operating under Al Tayer Group, Dubai, UAE.

Role Purpose

Drive sales performance and operational excellence while leading and developing a retail team. Ensure brand compliance, customer satisfaction, and profitable store operations across all commercial and people management functions.

Key Responsibilities

Sales & Commercial Performance

• Drive sales and monitor performance to meet and exceed sales targets.
• Identify commercial opportunities and make recommendations to maximize revenue.
• Monitor sales per square foot to ensure maximum productivity within brand and store specifications.
• Analyse stock management information to ensure sales opportunities are maximized.
• Keep abreast of market trends and competitor activity and provide feedback and recommendations to the Company.
• Recommend, manage and/or support sales promotions and brand activities through effective planning and preparation to meet expectations and provide feedback to relevant parties.

Customer Service & Experience

• Cultivate a culture of excellent customer service, leading by example.
• Resolve customer complaints effectively and promptly.
• Understand customer profiles and ensure feedback is provided to Marketing, Buying and Planning on relevant parties.

Operations & Compliance

• Minimize stock loss through the management, implementation and adherence of ATG policies and procedures.
• Ensure Visual Merchandising standards are maintained within brand guidelines.
• Implement Company expectations of standards, maintenance and cleanliness.
• Ensure all Company policies and procedures are implemented and adhered to.
• Ensure Company Health & Safety standards are adhered to at all times.
• Prepare and implement stock takes in store in liaison with the Operations team.

Reporting & Analysis

• Provide and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback.

People Management

• Provide leadership and direction to team members towards the achievement of goals and objectives.
• Coach and motivate team to enhance performance and produce quality work.
• Ensure that team members are continuously developed for higher level roles.
• Manage and develop the team in order to achieve high levels of revenue.

Brand & Relationship Management

• Maintain brand image, operational compliance and customer satisfaction.
• Establish and maintain effective professional relationships with key business partners.

Qualifications & Experience

• Graduate in any discipline.
• 3–5 years of successfully running a profitable retail store.