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Role Overview
Assistant Restaurant Manager at Hilton's Tribeca Market location. You will assist management in directing and administering the restaurant while delivering outstanding guest service and financial profitability.
Role Purpose
Deliver exceptional hospitality by supporting the daily operations of a hotel dining outlet, ensuring outstanding guest experiences, consistent food quality, and adherence to safety and compliance standards.
Key Responsibilities
Staff Management
- Interview, select, train, supervise, counsel, discipline, and evaluate restaurant staff for efficient operation.
- Schedule and direct staff in work assignments.
- Participate in performance evaluations and provide guidance for improvement.
Sanitation, Safety & Facilities
- Ensure restaurant compliance with sanitation and safety standards for guests and employees.
- Verify that all equipment is in working order.
- Visually inspect facilities to ensure they are appealing and attractive to guests.
- Take corrective action to address deficiencies.
- Oversee work orders to ensure repairs and maintenance are completed on a timely basis.
Food Quality & Service Standards
- Manage and monitor product quality and guest satisfaction.
- Ensure food quality is consistent, appealing, and prepared to guest specifications.
- Move throughout facility and kitchen areas to visually monitor and take corrective action.
- Verify temperatures, judge appearance and taste of products, and check preparation methods to determine quality.
- Provide guidance for improvement and implement necessary adjustments.
Guest Relations & Feedback
- Interact with guests to obtain feedback on quality of service and food.
- Investigate and resolve guest complaints in a timely manner.
Inventory & Supplies
- Document inventory forecast usage and monitor supply levels.
- Ensure restaurants are stocked with linen, glassware, silverware, chinaware, condiments, and other items necessary for appropriate customer service.
Dining & Service Operations
- Oversee set up of dining and service areas.
Marketing & Menu Development
- Participate in marketing efforts of the restaurant.
- Create menu ideas, survey competition, and report food trends.
- Assist in preparation of specials.
Compliance
- Ensure compliance with all restaurant policies and procedures.
- Ensure compliance with all local, state, and federal laws and regulations.
Additional Information
- Hilton core values: passion for hospitality, integrity, leadership, teamwork, ownership, and focus on the now.
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