وصف الوظيفة
Role Overview
Assistant Restaurant Manager at Tong Thai, a Marriott property. Location not specified in the source material.
Company Overview
Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the familiar all around the globe. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J. Willard Marriott.
Role Purpose
Ensure staff works together as a team to deliver optimum service and meet guest needs while maintaining high standards of safety, cleanliness, and operational excellence. Assist management in hiring, training, scheduling, and developing employees while serving as a role model and first point of contact for the Fair Treatment/Open Door Policy process.
Key Responsibilities
Operations & Service
- Monitor dining rooms for seating availability, service, safety, and well-being of guests.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
Staffing & People Management
- Ensure staff is working together as a team.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
Standards & Compliance
- Inspect grooming and attire of staff, and rectify any deficiencies.
- Ensure uniform and personal appearance are clean and professional.
- Follow all company and safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Ensure adherence to quality expectations and standards.
Opening & Closing
- Complete opening and closing duties including setting up necessary supplies and tools.
- Clean all equipment and areas.
- Lock doors.
Inventory & Supplies
- Inspect storage areas for organization, use of FIFO, and cleanliness.
- Complete scheduled inventories and stock.
- Requisition necessary supplies.
Maintenance & Facilities
- Complete work orders for maintenance repairs.
Improvement & Efficiency
- Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Communication
- Speak with others using clear and professional language.
Physical Requirements
- Read and visually verify information in a variety of formats, for example small print.
- Visually inspect tools, equipment, or machines to identify defects.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move through narrow, confined, or elevated spaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications & Experience
- High school diploma or G.E.D. equivalent.
- At least 2 years of related work experience.
- At least 1 year of supervisory experience.
Additional Information
- Marriott International is an equal opportunity employer, committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- JW Marriott offers a work experience where you will be part of a community and enjoy true camaraderie with a diverse group of co-workers.
- JW Marriott creates opportunities for training, development, recognition, and a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.