Assistant - Parts

Role Overview

Assistant - Parts at Al Ghurair, a leading diversified family business group in the Middle East with operations spanning seven distinct industry sectors across more than 20 countries.

Company Overview

Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with a grassroots heritage in the United Arab Emirates spanning over six decades since 1960. Headquartered in Deira, the heart of Dubai, the company operates in seven distinct sectors: foods, resources, properties, construction, energy, mobility and ventures, employing approximately 28,000 people.

Al Ghurair Mobility, part of the group, is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions, including hybrid and CNG-powered taxis and the EXEED brand, known for intelligent design, advanced safety features, and refined performance.

Role Purpose

The Parts Assistant supports the parts department by managing inventory, assisting customers and technicians with part inquiries, and ensuring the efficient flow of supplies. The role requires passion for automobiles, strong customer service skills, and the ability to thrive in a fast-paced workshop environment.

Key Responsibilities

Inventory Management

• Receive, inspect, and verify incoming parts shipments against packing slips and invoices.
• Organize and maintain the parts storage area, ensuring all items are labeled, shelved correctly, and easily accessible.
• Maintain accurate inventory records using the dealership's computer system (DMS) and perform regular cycle counts to ensure stock accuracy.

Order Fulfillment

• Locate and issue parts to service technicians promptly to minimize vehicle downtime.
• Assist in placing orders with suppliers and vendors, tracking shipments, and following up on backordered items.

Customer Service

• Assist retail customers and internal staff with part lookups, pricing, and availability, providing accurate information in person and over the phone.

Returns & Warranty

• Process defective parts returns and warranty claims in accordance with manufacturer and company policies.

General Maintenance

• Keep the parts department clean, organized, and compliant with safety standards.

Qualifications & Experience

• High school diploma or equivalent (GED).
• Previous experience in an automotive parts department, warehouse, or inventory role is preferred but not required.
• Familiarity with automotive parts and components.
• Valid driver's license with a clean driving record.

Skills & Competencies

• Proficiency in inventory management software or Dealership Management Systems (DMS) such as CDK or Reynolds & Reynolds.
• Basic computer skills including Microsoft Office and email.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service abilities.
• Ability to work effectively in a team environment.

Additional Information

• Physical Requirements: Ability to lift up to 50 pounds and stand for extended periods.