Assistant Outlet Manager

Role Overview

Assistant Outlet Manager at Marriott. The role is based at a Marriott outlet location.

Role Purpose

Ensure staff operates as a cohesive team to deliver optimum service and meet guest needs. Lead opening and closing operations, maintain facility standards, monitor service quality and guest safety, and support management in all aspects of staff management and development.

Key Responsibilities

Team Leadership & Development

• Ensure staff works together as a team to deliver optimum service.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.

Staff Appearance & Standards

• Inspect grooming and attire of staff and rectify any deficiencies.
• Ensure uniform and personal appearance are clean and professional.

Operations & Facility Management

• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, and locking doors.
• Inspect storage areas for organization, use of FIFO, and cleanliness.
• Complete scheduled inventories and stock and requisition necessary supplies.
• Complete work orders for maintenance repairs.
• Move through narrow, confined, or elevated spaces.

Guest Service & Safety

• Monitor dining rooms for seating availability, service, safety, and well being of guests.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.

Quality, Compliance & Safety

• Follow all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Ensure adherence to quality expectations and standards.
• Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Maintain confidentiality of proprietary information.
• Protect company assets.

Communication & Interpersonal Skills

• Speak with others using clear and professional language.

Physical Tasks

• Read and visually verify information in a variety of formats (e.g., small print).
• Visually inspect tools, equipment, or machines to identify defects.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Additional Information

Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated.