Assistant Operations Manager-Manpower Services

Role Overview

Assistant Operations Manager – Manpower Services with Transguard Group, based in DAFZA, Dubai Airport Free Zone.

Role Purpose

Support the smooth and efficient operation of Hospitality contracts and accounts in coordination with site supervisors, administrative support, and the Account Manager.

Key Responsibilities

Financial Management

• Oversee all daily deployments of staff to assigned contracts.
• Ensure timely and accurate submission of monthly Time & Attendance.

Customer Relationship Management

• Serve as key point of contact with client site teams for all operational matters.
• Develop strong relationships with client POC to facilitate the growth of contracts.
• Build strong and trusted relationships with employees through daily interaction and resolution of queries and concerns.

Operations & Workflow

• Manage and optimize current workflow process across multiple lines of service including Transport, HR, Deployments and accommodation to ensure operational targets are achieved.
• Manage internal teams such as demand planning, Billing, and payroll to ensure smooth and efficient workflow process.
• Identify areas of improvement to enhance efficiencies and processes across the business unit.
• Oversee the onboarding of all newly recruited staff to ensure a smooth hiring and deployment process.

Process Optimization & Automation

• Identify areas where repetitive tasks can be automated.
• Reduce manual data entry and identify automated processes where possible.

Qualifications & Experience

• 3–4 years' experience in an outsourcing company or similar large-scale workforce operation.
• UAE driving license.

Skills & Competencies

• Proficient in Computer and reporting skills.
• Fluency in English.
• Conflict resolution skills.

Additional Information

• Able to work flexible shift times to suit operational and client requirements.