Assistant Operations Manager-Hospitality Services

Role Overview

Assistant Operations Manager – Hospitality Services at Transguard Group, Manpower Services team, Dubai.

Role Purpose

Support the smooth and efficient operation of hospitality services contracts and accounts in coordination with site supervisors, administrative support, and the Account Manager.

Key Responsibilities

Financial

• Oversee all daily deployments of staff to assigned contracts.
• Ensure timely and accurate submission of monthly time and attendance records.

Customer & Stakeholder Management

• Serve as key point of contact with client site teams for all operational matters.
• Develop strong relationships with client points of contact to facilitate contract growth.
• Develop strong and trusted relationships with employees through daily interaction.
• Assist in resolving employee queries and concerns raised.
• Manage internal teams including demand planning, billing, and payroll to ensure smooth and efficient workflow.

Operations & Process Improvement

• Manage and optimize current workflow processes across multiple lines of service: transport, HR, deployments, and accommodation.
• Ensure operational targets are achieved.
• Identify areas of improvement to enhance efficiencies and processes across the business unit.
• Oversee onboarding of all newly recruited staff to ensure smooth hiring and deployment.
• Identify areas where repetitive tasks can be automated.
• Reduce manual data entry and identify automated processes where possible.

Qualifications & Experience

• 3–4 years' experience in an outsourcing company or similar large-scale workforce operation.
• UAE Driver's License.
• Fluent in the English language.

Skills & Competencies

• Proficient in computer and reporting skills.
• Conflict resolution skills.

Additional Information

• Able to work flexible shift times to suit operational and client requirements.