وصف الوظيفة
Role Overview
Assistant Operations Manager—Delivery at Transguard Group, based in DAFZA, Dubai Airport Free Zone. This role supports the Operations Manager in overseeing day-to-day operations of the delivery unit.
Role Purpose
The Assistant Manager, Delivery ensures delivery processes run smoothly, resources are utilized efficiently, and customer satisfaction is maintained. The role executes operational strategies, manages delivery teams, and ensures compliance with company standards and policies.
Key Responsibilities
Operations & Delivery Management
- Assist the Operations Manager in coordinating and managing daily delivery activities to avoid incurring costs to the client and Transguard Group.
- Monitor and manage delivery schedules to ensure timely dispatch and delivery of goods.
- Oversee the allocation and use of delivery resources, including vehicles and personnel.
- Oversee the maintenance and management of delivery vehicles and equipment.
- Ensure adequate staffing levels to meet delivery demands and ensure accurate staff allocations accordingly.
Financial Management
- Assist in managing the budget for delivery operations.
Customer Management
- Address and resolve customer complaints and delivery-related issues promptly and effectively.
- Maintain strong communication with customers to provide updates on delivery status and handle inquiries.
- Gather and analyze customer feedback to identify areas for service improvement.
- Consistently achieve and exceed delivery services network targets.
- Work closely with other departments, such as Customer Service, Sales, and Warehouse, to ensure coordinated operations.
- Participate in cross-functional meetings to discuss and resolve operational challenges.
- Support the Operations Manager in implementing company-wide initiatives and strategies.
Team Supervision & Development
- Supervise delivery personnel, including drivers and courier dispatchers, ensuring adherence to operational guidelines.
- Organize and provide training and support to new and existing delivery staff.
- Conduct regular performance reviews and provide feedback to team members.
Reporting & Analysis
- Prepare and submit regular reports on delivery performance, operational issues, and team activities.
- Maintain detailed records of deliveries, including route information, delivery times, and any incidents.
- Assist the Operations Manager in analyzing data to inform strategic decisions.
Safety & Compliance
- Ensure compliance with all relevant safety regulations and company policies.
- Conduct regular safety training and briefings for delivery personnel.
- Maintain accurate records of incidents, accidents, and compliance issues.
Qualifications & Experience
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum of 3–5 years of experience in logistics or delivery operations.
Skills & Competencies
- Strong leadership and team management skills.
- Excellent problem-solving and organizational abilities.
- Proficiency in logistics software and technology.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
Additional Information
- Valid UAE driving license required.
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