وصف الوظيفة
Role Overview
Assistant Night Manager at Marriott. The Luxury Collection Hotels & Resorts. Night shift front desk operations.
Company Overview
The Luxury Collection Hotels & Resorts operates over 120 properties in more than 35 countries. The portfolio has more than 100 years of heritage, beginning in 1906 under the Italian CIGA brand as a collection of Europe's most celebrated and iconic properties. Each luxury hotel and resort is a unique expression of its locale, serving as a portal to the destination's cultural charms and treasures. The Luxury Collection is part of Marriott International.
Role Purpose
Manage all guest check-in operations, payment processing, account management, and front desk duties during the night shift. Support management in employee development and coaching while maintaining the highest standards of guest service and operational security.
Key Responsibilities
Guest Services & Check-In
- Process all guest check-ins, verifying guest identity and form of payment.
- Assign rooms and activate or issue room keys.
- Set up accurate guest accounts according to guest requirements.
- Enter Marriott Rewards information for each guest.
- Supply guests with directions and property information.
- Accommodate guest requests and contact appropriate staff if necessary.
- Follow up to ensure guest requests have been met.
- Welcome and acknowledge guests; anticipate and address service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
Front Desk Operations & Billing
- Ensure rates match market codes and document exceptions.
- Verify and adjust billing prior to issuing room keys.
- Secure payment prior to issuing room keys.
- Process all payment types, vouchers, paid-outs, and charges.
- Balance and drop receipts.
- Count and secure bank at beginning and end of shift.
- Obtain manual authorizations and follow all Accounting procedures.
Reporting & Documentation
- Compile and review daily reports, logs, and contingency lists.
- Complete cashier and closing reports.
Security & Compliance
- Notify Loss Prevention and Security of any guest reports of theft.
- Follow company policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Ensure personal appearance is clean and professional.
Employee Development & Management Support
- Assist management in training, evaluating, counseling, motivating, and coaching employees.
- Serve as a role model and first point of contact for the Guarantee of Fair Treatment and Open Door Policy process.
- Develop and maintain positive working relationships.
- Support the team to reach common goals.
- Listen and respond appropriately to employee concerns.
Communication & Standards
- Speak using clear and professional language.
- Prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Ensure adherence to quality standards.
Systems & Physical Duties
- Enter and locate information using computers and POS systems.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
- Perform other reasonable job duties as requested by supervisors.
Qualifications & Experience
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
Additional Information
Marriott International is an equal opportunity employer. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott actively fosters an environment where the unique backgrounds of associates are valued and celebrated.