وصف الوظيفة
Role Overview
Assistant Manager - Pool & Beach Bar at Accor, Fairmont Ajman, located in Ajman, United Arab Emirates, approximately 30 minutes from Dubai.
Company Overview
Fairmont Ajman is a beachfront 5-star hotel featuring 252 guest rooms and suites with views of the Arabian Gulf. The hotel combines hospitality and elegance with a connection to natural surroundings, offering exceptional cultural, leisure, and dining experiences. Accor is a worldwide hospitality leader with a global network of hotels and brands.
Role Purpose
Drive outstanding operating results for the Pool & Beach Bar through exceptional service leadership and guest engagement, ensuring the outlet operates as both a preferred dining destination and workplace while reporting to the Food & Beverage Manager.
Key Responsibilities
Operations & Service
- Assist in managing daily operations of the pool and beach bar to ensure efficient and high-quality service.
- Monitor service standards and guest satisfaction, resolving issues promptly and professionally.
- Ensure cleanliness, hygiene, and safety standards are maintained across all areas.
- Support planning and execution of promotions, events, and seasonal activities to enhance guest engagement.
Team Leadership
- Supervise and motivate the team, ensuring productivity and positive morale.
- Conduct daily briefings, allocate duties, and monitor performance.
- Support recruitment, onboarding, and training of team members.
- Ensure compliance with grooming, service, and brand standards.
Guest Experience
- Build strong relationships with guests and anticipate their needs.
- Handle guest feedback and complaints, ensuring timely resolution.
- Create a welcoming and vibrant atmosphere in line with the brand image.
Financial & Commercial
- Support achievement of revenue targets through upselling and promotions.
- Monitor costs, inventory, and stock levels, reducing wastage and controlling expenses.
- Assist in preparing reports, forecasts, and budgets.
- Ensure accurate billing and adherence to cash handling procedures.
Health, Safety & Compliance
- Ensure compliance with health, safety, and food hygiene regulations.
- Maintain awareness of emergency procedures and enforce safety practices.
- Ensure alcohol service policies and legal requirements are followed.
Qualifications & Experience
- Diploma or degree in Hospitality Management or related field.
- Minimum 2–4 years of experience in luxury or upscale Food & Beverage operations.
- Proven experience in pool, beach, or resort environments preferred.
- Strong knowledge of premium beverage trends, service rituals, and guest engagement.
Skills & Competencies
- Excellent communication, leadership, and interpersonal skills.
- Knowledge of POS systems and inventory control.
- Fluency in English; additional languages are an advantage.
Additional Information
- Comprehensive medical coverage as per company policy.
- Complimentary meals on duty.
- Heartist Card offering discounted room rates at Accor properties worldwide for employee, family, and friends.
- Special discounts at hotel restaurants and outlets.
- Access to a wide range of learning opportunities and development programs through Accor Academy.
- Career growth opportunities within the hotel and across Accor's global network.
- Involvement in corporate social responsibility activities.
- Accor is committed to diversity and inclusion, welcoming all talent and respecting differences based on qualities and skills, including opportunities for people with disabilities.
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