Assistant Manager- Payments Regulatory Governance & SWIFT

Role Overview

Assistant Manager – Payments Regulatory Governance & SWIFT at Emirates NBD. The role supports the delivery of strategic SWIFT and cross-border payment initiatives across the Emirates NBD Group, including international entities.

Role Purpose

Interpret regulatory requirements, coordinate stakeholder engagement, and ensure successful implementation of regulatory and strategic payment programs across the Group while serving as a subject matter expert for SWIFT standards, Payment Hub functionalities, and cross-border payment processes.

Key Responsibilities

Strategic Initiatives & Governance

• Support the Senior Manager in delivering SWIFT and cross-border payment strategic initiatives across Group entities.
• Develop and socialize Business Requirement Documents (BRDs) aligned with regulatory expectations and internal governance requirements.
• Coordinate stakeholder reviews and approvals to ensure alignment on strategic payment programs.
• Support functional specification development for payment initiatives.
• Plan and govern successful implementation of SWIFT strategic initiatives and cross-border payment programs across the Group.

Subject Matter Expertise & Operational Support

• Serve as subject matter expert for SWIFT standards, SWIFT applications, Payment Hub functionalities, and cross-border payment processes.
• Provide operational, governance, and implementation support across business, technology, compliance, risk, and operations functions.
• Own day-to-day operational support of the Payment Hub.
• Drive continuous enhancements to improve operational efficiency, user experience, system functionality, and process effectiveness.
• Execute SWIFT, Payment Hub, and cross-border payment initiatives with minimal operational disruption.

Stakeholder Coordination & Standardization

• Coordinate with local and international stakeholders to standardize payment capabilities across Group entities.
• Promote reusability of solutions across the organization.
• Optimize technology investments by eliminating duplicate developments.
• Conduct requirement analysis and review, coordinating with stakeholders to ensure alignment.
• Demonstrate strong stakeholder management and communication skills.

Governance & Financial Management

• Support the governance of SWIFT-related services and commercial arrangements.
• Manage and reconcile SWIFT invoices.
• Monitor budgets and ensure adherence to the Bank's financial governance and approval frameworks.
• Support banking compliance, operational risk, and governance requirements.

Continuous Improvement & Enhancement

• Identify and implement initiatives that enhance payment capabilities, operational efficiency, and client experience.
• Support product and process enhancements to streamline operations and increase efficiency.
• Assist businesses in resolving urgent or critical issues related to cheque clearing and payment processes.

Qualifications & Experience

• Strong knowledge of SWIFT standards, messaging formats, and SWIFT-related applications.
• Good understanding of cross-border payment infrastructures and market infrastructures.
• Knowledge of ISO 20022 migration, payment processing workflows, and Payment Hub architecture.
• Swift ISO 20022 Expert certification from a recognized institution (SWIFT).
• Experience in MIS Reporting, Regulatory Submission, and Operational Risk roles.
• Additional experience in Internal Controls.
• Ability to prepare Business Requirement Documents (BRDs) and perform impact assessments.
• Experience supporting full project delivery lifecycle.
• Provided full lifecycle support to clients, from initial business interaction to project implementation and beyond.

Skills & Competencies

• Strong analytical, documentation, and problem-solving capabilities.
• Proficiency in Microsoft Excel and PowerPoint.
• Proficiency in project management tools.
• Strong stakeholder management and communication skills.