وصف الوظيفة
Role Overview
Assistant Manager Operations at Wasl, a leading real estate management company based in Dubai. This role supports the Senior Operations Manager or Head of Planning and Engineering in delivering facilities and asset management services across assigned properties within the Real Estate division, Asset Management Services & Solutions department.
Company Overview
Wasl was founded on May 25, 2008, from the union of the Dubai Development Board and Real Estate Department, with a mission to transform Dubai into a more captivating destination for residents, businesses, and visitors. Today, Wasl stands as one of Dubai's largest and most diversified real estate management companies, overseeing an expansive portfolio of landmark assets entrusted by DREC and other esteemed partners. The company is committed to being an active contributor to Dubai's thriving economy, fostering enduring relationships with stakeholders through a customer-centric approach rooted in trust, respect, and a relentless pursuit of innovation in every aspect of asset management.
Role Purpose
The Assistant Operations Manager supports the Operations Manager in delivering facilities and asset management services across assigned properties. The role coordinates outsourced service providers, monitors service quality, ensures compliance with organizational policies, UAE regulations, and health and safety standards, and provides a development pathway toward full operational management responsibilities.
Key Responsibilities
Facilities Operations Support
- Assist the Operations Manager in daily operations of facilities and property services.
- Provide administrative and coordination support for operational projects and reports.
- Gain practical exposure to asset and FM operations as part of career development.
Vendor & Service Provider Coordination
- Coordinate with outsourced FM vendors to support SLA and KPI compliance.
- Monitor vendor performance to help ensure value-for-money service delivery.
Inspection, Monitoring & Compliance
- Conduct routine inspections and report service gaps or compliance issues.
- Support operational risk assessments and ensure adherence to HSE requirements.
- Apply health, safety, and regulatory requirements in daily activities.
Operational Administration & Reporting
- Maintain operational logs, records, and performance data for management reporting.
- Monitor and report on operational budgets under guidance of the Operations Manager.
- Support budget tracking and reporting activities.
Tenant & Stakeholder Support
- Support the resolution of tenant service requests and operational complaints.
- Assist in resolving tenant requests and concerns.
Sustainability Initiatives
- Assist in the implementation of sustainability and energy-saving initiatives.
- Contribute to environmental and energy efficiency initiatives.
Qualifications & Experience
- Bachelor's degree in Facilities Management, Engineering, or Business Administration.
- 3–5 years' experience in facilities or operations management, OR entry-level with strong academic qualifications.
- Basic knowledge of FM operations, vendor management, and HSE requirements.
- Familiarity with outsourced service provider environments.
- Desirable: Master's degree in Facilities Management, Engineering, or MBA.
- Desirable: Professional certifications such as IFMA, IOSH, or CFM.
Skills & Competencies
- Facilities Operations Support at intermediate proficiency.
- Vendor Coordination at intermediate proficiency.
- Inspection and Monitoring at intermediate proficiency.
- Tenant Service Support at intermediate proficiency.
- Compliance and HSE Awareness at basic proficiency.
- Budget Tracking and Reporting at basic proficiency.
- Sustainability Support at basic proficiency.
- Systems and Tools Proficiency with CAFM, ERP, and FM reporting systems at intermediate proficiency.
- Desirable: Experience with CAFM or ERP systems.
Additional Information
- No direct reports; individual contributor with limited supervisory scope, may oversee supervisors or technicians for specific tasks if assigned.
- Operates under close supervision of the Operations Manager.
- Provides input and recommendations but decisions are made at manager level.
- No independent budget authority; contributes to efficiency by monitoring and reporting.
- Internal working relationships: Operations Manager, Engineering, Contracts & Budgets, Property Management, Finance.
- External working relationships: FM vendors, service providers, tenants, contractors, regulatory authorities.
- Position holder may be required to perform additional tasks and responsibilities not listed, in line with organizational needs and changes in business priorities.