Assistant Manager of Housekeeping

Role Overview

Assistant Manager of Housekeeping at American Hospital Dubai, located in Dubai. Plays a key role in supervising staff, monitoring service quality, supporting resource management, and coordinating with internal stakeholders to maintain operational excellence within the Science Park campus.

Role Purpose

To support the Housekeeping Manager in supervising staff, maintaining service quality across hospital operations, ensuring compliance with health and safety standards, and driving continuous improvement in housekeeping services across the hospital and satellite clinics.

Key Responsibilities

Leadership and Team Management

• Support the Housekeeping Manager in supervising, guiding, and mentoring housekeeping supervisors and staff to ensure effective service delivery.
• Assist in preparing duty rosters and monitoring manpower coverage across hospital departments and satellite clinics.
• Participate in staff performance monitoring, feedback discussions, and development initiatives to support accountability and growth.
• Promote adherence to hospital values, professional conduct, and departmental standards through role modelling.

Cleaning Operations

• Support the oversight of daily housekeeping operations, including patient rooms, operating theatres, clinical areas, offices, public areas, and support services areas.
• Monitor housekeeping activities to ensure cleaning schedules, procedures, and quality standards are consistently followed.
• Ensure cleaning equipment, chemicals, and supplies are handled, stored, and used in accordance with safety protocols and manufacturer guidelines.
• Identify service gaps or operational risks and escalate issues to the Housekeeping Manager with appropriate recommendations.

Health, Safety, and Compliance

• Ensure housekeeping operations comply with infection control policies, hospital standards, and local health and safety regulations.
• Monitor adherence to Infection Control protocols and environmental hygiene requirements within assigned areas.
• Support the implementation and monitoring of waste management practices, including segregation and disposal of medical, hazardous, and general waste.
• Assist in implementing sustainability initiatives related to waste reduction, recycling, and environmentally responsible housekeeping practices.

Quality Control

• Conduct routine inspections and audits of assigned hospital and clinic areas to ensure hygiene and cleanliness standards are maintained.
• Follow up on complaints, incidents, or service deficiencies and coordinate corrective actions with supervisors.
• Maintain accurate inspection records, reports, and audit documentation for quality monitoring and compliance purposes.
• Support consistent implementation of departmental policies, procedures, and standard operating guidelines.

Budget, Inventory, and Supply Management

• Assist the Housekeeping Manager in monitoring departmental expenditure and supporting cost-control initiatives.
• Support inventory management for linens, cleaning supplies, chemicals, and equipment through regular checks and reporting.
• Ensure efficient utilisation of resources to minimise waste and prevent shortages.
• Participate in linen services coordination and periodic inventory audits.

Collaboration and Coordination

• Coordinate with Nursing, Facilities Management, Infection Control, and other departments to ensure smooth operational workflows.
• Support emergency preparedness and response activities, including outbreaks, fire drills, and disaster calls, within assigned areas of responsibility.
• Represent the Housekeeping Department in internal meetings or operational discussions as delegated by the Housekeeping Manager.

Continuous Improvement

• Support the implementation of best practices, process improvements, and service enhancements in housekeeping operations.
• Assist in rolling out sustainability initiatives, infection control improvements, and efficiency-driven changes.
• Encourage staff participation in training related to hygiene standards, safety, sustainability, and waste management.

Qualifications & Experience

• Bachelor's Degree in Hotel Management, Hospitality Management, Business Administration, Facilities Management, Healthcare Administration, or a related field.
• Minimum of eight (8) years of progressive experience in housekeeping or facilities services.
• At least four (4) years in a supervisory or managerial role, preferably in a healthcare environment.