Assistant Manager-Facilities Management

Role Overview

Assistant Manager - Facilities Management at Transguard Group in Dubai, responsible for assisting the Facilities Manager and supporting clients in day-to-day operational management of all FM services, ensuring the facility remains fully maintained, functional, and safe for building users.

Role Purpose

Oversee maintenance activities, coordinate with vendors and contractors, manage housekeeping and soft services, and ensure compliance with relevant safety guidelines and facility projects while supporting the delivery of Facilities Management services within contracted scope and budget.

Key Responsibilities

Financial Management

• Assist in preparing monthly reports with operational data to support review of contract financial performance.
• Ensure FM services are delivered as per sold solution manpower resources only.
• Explore further business opportunities with the client and manage team structure to ensure operations run smoothly and within budget.
• Identify and record continuous improvement initiatives focused on process or cost improvement.
• Manage project service delivery performance and ensure SLA/KPI compliance.
• Add value to the client's business by presenting initiatives that drive down costs or align with their business objectives.
• Deliver FM services in line with agreed contractual SLA/KPIs to ensure no penalties or deductions.

Customer & Stakeholder Management

• Work with the Assistant Facilities Manager, Engineers, and Supervisors to devise and conduct induction and continuation training for new staff; produce training packages before staff assume responsibilities and record all training in personnel files.
• Plan all transport and accommodation requirements in advance of contract start dates through close liaison with the transport and accommodation division.
• Maintain all service level agreements within the contract scope of works and monitor them monthly using client evaluation forms; resolve issues and escalate to senior management when required.
• Procure materials, services, and projects in close coordination with the procurement team, adhering strictly to procurement policies.
• Manage Specialist Services contractors and vendors within Transguard Group scope or as managing agent.
• Liaise with clients and customers on a regular basis to ensure the highest standards are achieved and maintained to exceed customer expectations.
• Develop excellent working relationships with the client at equivalent level and hold regular client meetings to ensure smooth contract operation.
• Undertake site visits to view staff performance and discuss and resolve issues raised by the client regarding service quality.

Operations & Process Management

• Manage contract service delivery as per best industry practices, international FM standards, and compliance with local statutory guidelines.
• Plan projects from mobilization stage through demobilization of contracts.
• Order project equipment and machinery.
• Conduct regular communication meetings with clients.
• Arrange and control local order purchases and contract staff induction and continuous training on best industry practices and established SOPs.
• Monitor and visit contract teams at regular intervals.
• Conduct monthly account reviews with the Line Manager.
• Monitor resource utilization to ensure the right number and talent are available for contractually agreed service delivery.
• Work with other Managers, attend client meetings as required, and assist Facility and Account Managers in obtaining correct pricing for services during new client and customer business proposal preparation.
• Prepare monthly staff meetings and daily/weekly briefings with Managers and team Coordinators or Senior Supervisors.
• Carry out monthly site visits and provide necessary feedback to Managers and team supervisors.
• Create and monitor assigned contract SLAs and ensure they are aligned to service delivery and client expectations.
• Monitor and control execution of maintenance contracts, review preventive and corrective maintenance programs, and supervise employee implementation through report review.
• Ensure timely raising of invoices in coordination with central Admin and Finance teams.
• Ensure all contract staff sickness, absence, and holidays are reported in adherence to all company policies and procedures.

Innovation & Improvement

• Execute energy management projects on the contract by identifying opportunities for improvement and seeking guidance from the energy manager.

Qualifications & Experience

• 7+ years of experience in Facilities Management in a managerial position.
• Bachelor's degree in engineering or equivalent degree in facilities management.
• Experience in people management.
• Proven project management skills.
• Proven experience leading continuous improvement projects.
• Commercial and contract awareness.

Skills & Competencies

• Good influencing skills.

Additional Information

• UAE driving license required.