وصف الوظيفة
Role Overview
Assistant Manager - Food & Beverage at SEHA's Corniche Hospital. The role manages the food services section and department, planning and organizing internal resources while supervising catering contractors to ensure dietary requirements of patients, staff, and visitors are met according to physician orders.
Role Purpose
Provide strategic leadership and operational oversight of food services, balancing internal team management with catering contractor supervision to deliver safe, compliant, and customer-focused meal services across patient care, staff, and visitor populations.
Key Responsibilities
Strategic Leadership & Planning
- Provide strategic leadership and vision for the department/section
- Direct overall operations and set long-term plans for departmental functioning
- Prepare and submit the annual capital equipment budget
- Assist the Manager in completion of department programs and related duties
- Develop and monitor statistics to ensure optimum productivity with available resources
- Ensure timely production of an annual report including department performance and productivity statistics
Operations & Quality Management
- Lead quality improvement initiatives and monitor departmental/sectional operations
- Maintain operating standards and hygiene control
- Follow and comply with all applicable health and sanitation procedures and safe work practices
- Ensure hygiene standards are maintained and work areas are kept clean and tidy for all preparations
- Conduct inspections from time to time to ensure compliance with facility standards and regulations
- Assist in correct operating and utilization of all kitchen equipment and ensure equipment maintenance
- Assist in planning and coordination of patients and cafeteria menus
- Compile cyclical Royal/VIP patient menus
- Supervise preparation of meals and observe food preparation methods
- Coordinate and supervise special functions
- Monitor all cafeteria services and activities including the recreation center/social club, if applicable
Catering Contractor Management
- Supervise the catering contractor and manage their activities to ensure adherence to the catering contract
- Check all food deliveries as per catering contract specifications
Staff Management & Compliance
- Assume accountability for accurate time keeping within the department/section
- Maintain timekeeping system for all sectional employees including hours worked, overtime hours, vacation, holiday, and work rotas
- Support the recruitment department/section for screening, interviewing, and selecting new employees
- Ensure adherence to personnel policies, formation of annual work plans/goals, and undertake annual staff evaluation
- Ensure up-to-date and current job descriptions are available within the department/section
- Contribute to maintenance of quality well-trained staff
- Maintain up-to-date knowledge of current trends and developments relevant to the department/section and share with the team
Data Management & Reporting
- Collect, collate, and modify all data pertaining to food service in the department/section
Customer Service & Communication
- Ensure good customer service in the department/section
- Meet and exceed customer needs through development and promotion of key principles that support customer satisfaction
- Deal appropriately with complaints when necessary
Qualifications & Experience
Education
Bachelor's degree or equivalent in Business Management, Healthcare Management, clinical degree, or relevant field. OR Diploma in relevant field with 3 years of additional experience.
Desired: Master's degree or equivalent in Business Management, Healthcare Management, clinical degree, or relevant field.
Experience
4–6 years of progressively responsible relevant experience.
Desired: Experience in a large healthcare facility.