Assistant Manager - Credit Support (UAE National)

Role Overview

Assistant Manager - Credit Support at Emirates NBD, based in the UAE. This role is open to UAE Nationals.

Role Purpose

Support the Credit Underwriting function through management reporting, process monitoring, system support, translation services, and preparation of credit-related documentation.

Key Responsibilities

Reporting & Analytics

• Prepare, maintain and automate various MIS reports and dashboards for the Credit unit, including productivity, valuation tracking, turnaround time (TAT), workflow monitoring and performance metrics.
• Extract, analyze and generate reports from credit systems to identify discrepancies, pending cases, exceptions and operational trends.
• Prepare periodic management reports, presentations and dashboards to support decision making and performance monitoring.
• Prepare monthly performance reviews and presentations highlighting key operational metrics, service levels and productivity indicators.

Valuation & Documentation

• Monitor valuation requests and coordinate with valuation agencies to ensure timely submission and receipt of valuation reports within agreed TATs.
• Prepare mortgage contracts, sanction letters and other credit-related correspondence accurately and within prescribed service standards.

System & Process Support

• Perform end-to-end User Acceptance Testing (UAT) for new system enhancements, upgrades, products and process changes impacting Credit operations.
• Execute test cases, document results and coordinate with relevant stakeholders to resolve issues identified during testing.
• Act as the Credit team's subject matter expert for system-related initiatives and possess a strong understanding of end-to-end credit processes and workflows.

Translation Services

• Provide Arabic-English translation support for customer documents, trade licenses, MOAs, POAs, policies, procedures and other business documents.

Verification & Control

• Support verification, monitoring and control activities related to credit applications and operational processes which include Field Verification and RMFC checks.

Process Improvement

• Assist in process improvement initiatives, automation projects and implementation of operational efficiencies within the Credit function.

Additional Information

• This position is restricted to UAE National candidates.