Assistant Manager - Catering & Banquets

Role Overview

Assistant Manager - Catering & Banquets at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE, approximately 50 miles from Dubai International Airport.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE, opening in 2027. The resort will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, a beach club, multiple swimming and wading pools, water features, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

Manage the daily operations of the Catering & Banquet department to deliver seamless, high-quality event experiences while maintaining operational efficiency, cost-effectiveness, and compliance with company standards and health and safety requirements.

Key Responsibilities

Operations Management

• Manage daily operations of the Catering & Banquet department in accordance with established standards, policies, and operating procedures while ensuring efficient and cost-effective performance.
• Maintain departmental inventory, equipment, supplies, cleanliness, and hygiene standards, ensuring compliance with health, safety, and operational requirements.

Event Planning & Coordination

• Review and oversee banquet and event planning activities, including BEOs, event forecasts, banquet preparation, setup, execution, and post-event follow-up.
• Coordinate with internal departments and external stakeholders to ensure seamless delivery of banquet functions and events.

Guest Experience & Service Excellence

• Monitor guest satisfaction and service excellence by delivering high-quality experiences, recommending suitable banquet solutions, addressing guest requests, and resolving complaints promptly.

Workforce Management

• Manage workforce planning and scheduling, ensuring staffing levels are aligned with business demands and operational requirements.
• Provide leadership, coaching, performance management, and development opportunities for team members, including hiring support, evaluations, counseling, and recognition.

Team Development & Communication

• Conduct departmental communications, training, and briefings, ensuring team members are informed of company updates, service standards, and operational expectations.
• Support continuous improvement initiatives through on-the-job training, refresher programs, service audits, and corrective action where required.
• Foster a positive, inclusive, and collaborative workplace culture that promotes teamwork, engagement, professionalism, and effective multicultural communication.

Reporting & Strategic Support

• Prepare operational and performance reports, provide recommendations on industry trends, and support strategic adjustments to services, pricing, and resource planning.

Compliance & Sustainability

• Comply with all company policies, code of conduct, grooming standards, health and safety requirements, and sustainability initiatives, including participation in recycling and environmental programs.

Qualifications & Experience

• Minimum of 3 years' banquet experience in five-star luxury hotel banquet operations.
• Secondary school diploma or above; bachelor's degree in hospitality management an advantage.
• Excellent product knowledge of Western and Asian cuisines, wines, and cocktails.
• Fluent spoken and written English; one other language proficiency preferred.

Skills & Competencies

• Proficient in MS Office and POS software.
• Excellent leadership, management, and supervisory abilities.
• Customer service orientated with excellent communication and interpersonal skills.
• Self-motivated, organized, confident, friendly, and polite.
• Team player who responds quickly to demands and thrives in a high-pressure work environment.

Additional Information

• Salary paid in UAE Dirhams (AED).
• Excellent leave policy.
• Healthcare package and life insurance.
• Incentive programs and other employee benefits.
• Able to work on shifts and be flexible regarding work schedules according to business demand.