Assistant Manager Business Process Management (Qatarization) Operations QNB - Qatar//Doha

Role Overview

Assistant Manager Business Process Management (Qatarization), QNB, Doha, Qatar.

Company Overview

QNB Group was established in 1964 as the country's first Qatari-owned commercial bank and has grown to become the largest bank in the Middle East and Africa (MEA) region. The Group operates through subsidiaries and associate companies in more than 31 countries across three continents. QNB employs more than 28,000 staff serving up to 20 million customers through 1,000 locations and an ATM network of 4,300 machines. The bank maintains ratings from Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). QNB ranks as the most valuable bank brand in the Middle East and Africa according to Brand Finance Magazine.

Role Purpose

The incumbent will identify the current state of processes and their useful and harmful attributes, document process models, and facilitate stakeholder groups to reach consensus on new business process designs. Process changes are essential to solving problems and exploiting opportunities; the role may specialize in business process modeling tools and automation technologies.

Key Responsibilities

Shareholder & Financial

• Run, execute and steer projects using Lean, Six Sigma and Change Management standards and process enhancement methodology aimed at improving customer satisfaction and efficiency within Group operations.
• Implement KPIs and best practices for the Assistant Manager Business Process Management role.
• Ensure success of end-to-end process enhancement initiatives across Group operations.
• Establish measurement plans for key performance indicators (KPIs) and execute control plans to monitor, track and update KPIs related to dedicated reengineering and end-to-end process enhancement initiatives on a periodic basis.
• Act within the limits of powers delegated to the incumbent.
• Promote cost consciousness and efficiency, enhance productivity, minimize cost, avoid waste and optimize benefits for the bank.

Customer and Stakeholder Management

• Identify, quantify and define enhancement areas in close partnership with concerned stakeholders and contribute to implementation of customer-centered processes.
• Work closely with stakeholders of Group operations to improve relevant KPIs.
• Lead cross-functional design teams to understand and investigate current business process design.
• Identify problems, complexities, non-value-added steps, inefficient workflows and other design factors within processes.
• Develop performance measurement systems and analyze performance data.
• Create improvement recommendations and improve process design.
• Implement solutions to achieve results in output volumes, quality, timelines and costs.
• Optimize use of appropriate Lean and Six Sigma tools and pursue technology developments that result in process enhancement.
• Assist customers with queries on Bank products and seek solutions to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments and units to achieve improvements in turn-around time.
• Build and maintain strong and effective relationships with related departments and units to achieve Group objectives.

Internal Processes and Systems

• Interact with Head of Group Operations Process Enhancement to obtain new process enhancement mandates and participate in project idea generation, selection and scoping.
• Identify defects and impact of defects on current processes.
• Propose defect fixes or system enhancements and work with various stakeholders to propose and develop process and technology modifications.
• Gather, collect and prepare data related to reengineering and end-to-end process enhancement initiatives.
• Identify benefits, quantify targeted results, establish measurement criteria and assist in prioritization of process enhancement initiatives.
• Apply and implement industry best practices and standards within execution of process enhancement assignments.
• Provide timely and accurate data to external and internal Auditors, Compliance, Financial Control and Risk when required.

Reporting and Governance

• Report on progress on a regular basis for relevant projects.

Learning and Development

• Proactively identify areas for professional development of self and undertake development activities.
• Seek opportunities to remain current with all developments in professional field.

Qualifications & Experience

• Bachelor's degree from a university with a major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (or related field of study).
• At least 4 years of relevant experience, preferably within a highly rated international bank or organization, in process reengineering, business consulting, project management or equivalent business or operations experience within the financial services arena. Multi-skill and transversal experience across functions is preferred over specialization in one area.
• Operational and project management experience including participation in large company-wide program deployments with partial subproject responsibility.
• Certified Six Sigma Green Belt experience and technical mastery.
• Demonstrated track record using Six Sigma Methodology principles and practices.
• Ability to use systematic and data-driven methods to solve problems, analyze and improve processes.
• Knowledge of financial services from an operational and support perspective.

Additional Information

Required Documentation

• Resume/CV
• QID (Front and Back)
• Passport
• Education Certificate
• Birth Certificate

Closing Date

12 October 2027