Assistant Learning & Quality Manager

Role Overview

Assistant Learning & Quality Manager at IHG Hotels and Resorts. The role leads learning initiatives and ensures consistent quality standards across the hotel.

Role Purpose

To raise service standards through people development and quality excellence, delivering training programs, monitoring service consistency, and coaching department leaders to drive continuous improvement.

Key Responsibilities

Learning & Development

• Lead the planning and delivery of training programs to support colleague development.
• Manage onboarding, orientation, and ongoing learning activities for colleagues.
• Coach and support department leaders to improve service quality and performance.

Quality & Standards

• Monitor service standards and conduct regular quality checks across the hotel.
• Review guest feedback and quality results to identify areas for improvement.
• Prepare and review learning and quality reports to monitor performance.

Qualifications & Experience

• Bachelor's degree, higher education qualification, or equivalent in Human Resources, Hospitality, or a related field.
• Three or more years of experience in Learning & Development, Quality, Human Resources, or a similar role, preferably in a hotel environment.

Skills & Competencies

• Strong leadership, communication, presentation, and organizational skills.
• Passion for learning, coaching, and continuous improvement.
• Good command of written and spoken English.

Additional Information

• Competitive salary.
• Full uniform provided.
• Impressive room discounts.
• Comprehensive training.
• IHG Hotels & Resorts is committed to equal employment opportunities and inclusive teams regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
• my Wellbeing framework supports employee health, lifestyle, and workplace wellbeing.