Assistant Housing Manager

Role Overview

Assistant Housing Manager at Desert Islands Resort & Spa by Anantara, located at the resort property.

Company Overview

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture with authentic hospitality at its core. Founded in 2001 in Thailand, the company operates properties across the world in captivating locales including pristine beaches, private islands, ancient sites, and vibrant metropolises.

Role Purpose

The Assistant Housing Manager oversees accommodations provided to hotel team members, ensuring housing facilities are well maintained, safe, comfortable, and meet resident needs. The role involves coordinating housing assignments, addressing resident concerns, and maintaining a positive living environment.

Key Responsibilities

Operations & Occupancy

• Oversee day-to-day operations of housing facilities, including check-ins, check-outs, maintenance requests, and cleanliness.
• Coordinate housing assignments, ensuring fair distribution and efficient utilization of available spaces.
• Maintain accurate records of housing occupancy and related documentation.

Maintenance & Repairs

• Collaborate with maintenance teams to ensure accommodations are in good condition and meet all safety and hygiene standards.
• Arrange timely repairs and maintenance services as needed, addressing issues including plumbing, electrical, HVAC, and general upkeep.

Resident Relations

• Act as the primary point of contact for housing residents, addressing their concerns, queries, and requests promptly and professionally.
• Foster a positive and supportive living environment, promoting a sense of community and cooperation among residents.
• Implement initiatives to improve resident satisfaction and overall living conditions.

Health, Safety & Compliance

• Ensure all housing facilities comply with health and safety regulations and guidelines.
• Conduct regular inspections to identify potential hazards and address them promptly.
• Provide guidelines to residents on safety protocols and emergency procedures.
• Apply safety protocols and ensure that employees follow proper safety procedures and practices.
• Stay updated with industry regulations and best practices related to housing operations and hygiene.

Communication & Documentation

• Maintain clear communication channels with both residents and People & Culture Leader, reporting any significant issues or trends.
• Keep accurate records of resident complaints, maintenance requests, and resolution actions.
• Maintain open communication channels with team members, addressing concerns to People & Culture department and providing feedback.