وصف الوظيفة
Role Overview
Assistant Housing Manager at Desert Islands Resort & Spa by Anantara, located at the resort property.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture. Founded in 2001 in Thailand, the company has expanded worldwide, welcoming guests across pristine beaches, private islands, ancient sites, and vibrant metropolises. The brand embodies authentic hospitality, freedom, movement, and harmony, with a commitment to generosity, warmth, and heartfelt service.
Role Purpose
The Assistant Housing Manager oversees and manages accommodations provided to hotel team members. The role ensures that housing facilities are well maintained, safe, comfortable, and meet resident needs while coordinating assignments and maintaining a positive living environment.
Key Responsibilities
Operations
- Oversee day-to-day operations of housing facilities, including check-ins, check-outs, maintenance requests, and cleanliness.
- Coordinate housing assignments, ensuring fair distribution and efficient utilization of available spaces.
- Maintain accurate records of housing occupancy and related documentation.
Maintenance and Repairs
- Collaborate with maintenance teams to ensure accommodations are in good condition and meet all safety and hygiene standards.
- Arrange timely repairs and maintenance services as needed, addressing issues including plumbing, electrical, HVAC, and general upkeep.
Resident Relations
- Act as the primary point of contact for housing residents, addressing concerns, queries, and requests promptly and professionally.
- Foster a positive and supportive living environment, promoting a sense of community and cooperation among residents.
- Implement initiatives to improve resident satisfaction and overall living conditions.
Health, Safety and Compliance
- Ensure all housing facilities comply with health and safety regulations and guidelines.
- Conduct regular inspections to identify potential hazards and address them promptly.
- Provide guidelines to residents on safety protocols and emergency procedures.
- Apply safety protocols and ensure employees follow proper safety procedures and practices.
- Stay updated with industry regulations and best practices related to housing operations and hygiene.
Communication and Documentation
- Maintain clear communication channels with residents and the People & Culture Leader, reporting significant issues or trends.
- Keep accurate records of resident complaints, maintenance requests, and resolution actions.
- Maintain open communication channels with team members, addressing concerns to the People & Culture department and providing feedback.