وصف الوظيفة
Role Overview
Assistant Housekeeping Manager at Holiday Inn Riyadh Rose Yard (Fa Evax Saasfaprod1), based in Riyadh. The role supports the Housekeeping Manager in overseeing daily housekeeping operations and leading the team to maintain guest rooms, public areas, and back-of-house facilities to the highest standards of cleanliness, safety, and presentation.
Role Purpose
Support the Housekeeping Manager in ensuring guest rooms, public areas, and back-of-house facilities are maintained to the highest standards of cleanliness, safety, and presentation while assisting in leading the housekeeping team, maintaining operational efficiency, supporting inventory control, and ensuring compliance with IHG brand standards to deliver an exceptional guest experience.
Key Responsibilities
Operations & Supervision
- Assist the Housekeeping Manager in overseeing daily operations of the Housekeeping Department to ensure efficient service delivery.
- Supervise room attendants, public area attendants, laundry staff, and housekeeping supervisors to maintain cleanliness and quality standards.
- Support the planning of daily work assignments and staffing schedules based on hotel occupancy and operational requirements.
- Act on behalf of the Housekeeping Manager during their absence to ensure continuity of operations.
Quality & Compliance
- Inspect guest rooms, corridors, public areas, and back-of-house facilities to ensure compliance with IHG brand standards.
- Monitor room status and coordinate closely with Front Office to ensure timely room availability for arrivals and departures.
- Ensure compliance with health, safety, hygiene, and fire safety regulations throughout all housekeeping operations.
- Prepare operational reports, room inspection records, and productivity reports as required.
Training & Development
- Assist in training, coaching, and developing housekeeping colleagues to improve productivity, service quality, and adherence to standard operating procedures.
Inventory & Cost Management
- Monitor housekeeping supplies, linens, uniforms, and guest amenities, ensuring adequate stock levels while minimizing waste and controlling costs.
- Assist in monitoring departmental expenses and support cost-control initiatives without compromising service quality.
Coordination & Communication
- Coordinate with Engineering to ensure maintenance issues are reported and resolved promptly.
- Support investigations and follow-up on guest complaints, implementing service recovery actions where necessary.
Administrative
- Ensure proper handling of Lost & Found items in accordance with hotel policies and maintain accurate documentation.
- Perform any other duties assigned by the Housekeeping Manager.
Qualifications & Experience
- Diploma or Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
- Minimum 3–5 years of Housekeeping experience.
- At least 1–2 years in a supervisory position, preferably within a 4- or 5-star hotel.
- Strong knowledge of housekeeping operations, cleaning standards, and quality inspection procedures.
Skills & Competencies
- Strong leadership, communication, and team management skills.
- Strong organizational and time-management abilities.
- Knowledge of housekeeping inventory control and cost management.
- Ability to work under pressure in a fast-paced environment.
- Good command of English; Arabic is an advantage.
- Proficiency in Microsoft Office and hotel management systems is preferred.
الراتبغير مُفصح عنه من صاحب العمل
آخر موعد—