Assistant Housekeeping Manager

Role Overview

Assistant Housekeeping Manager at Marriott. This is an entry-level management position supporting day-to-day housekeeping, recreation/health club, and laundry operations (if applicable).

Role Purpose

Support housekeeping operations by managing staff, cleaning and maintaining guestrooms and public spaces, completing inspections, holding employees accountable for corrective action, and ensuring guest and employee satisfaction while maintaining the operating budget.

Key Responsibilities

Managing Housekeeping Operations and Budgets

• Ensure knowledge and understanding of OSHA regulations are up to date.
• Oversee all lost and found procedures.
• Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventory stock to ensure adequate supplies.
• Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.
• Work effectively with the Engineering department on guest room maintenance needs.
• Understand and comply with loss prevention policies and procedures.
• Ensure all employees have proper supplies, equipment, and uniforms.
• Assist in supervising an effective inspection program for all guestrooms and public space.
• Manage linen inventory and guest supplies and assist in the ordering of supplies as necessary.
• Supervise Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observe service behaviors of employees and provide feedback to individuals; continuously strive to improve service performance.

Ensuring Exceptional Customer Service

• Handle guest problems and complaints, seeking assistance from supervisor as necessary.
• Assist in the review of comment cards and guest satisfaction results with employees.
• Set a positive example for guest relations.

Qualifications & Experience

• High school diploma or GED and 1 year of experience in housekeeping or a related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.

Additional Information

Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated. Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.