Assistant Housekeeping Manager

Role Overview

Assistant Housekeeping Manager at NH Collection Dubai The Palm, located in Dubai. You will support the Executive Housekeeper in managing daily housekeeping operations and delivering exceptional standards of cleanliness, comfort and presentation across the hotel.

Company Overview

NH Collection Hotels & Resorts operates captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. The hotels feature thoughtfully designed, eclectic-elegant atmospheres and welcome business travellers, friends, and couples seeking premium service. The company crafts experiences centred on wellbeing, gastronomy, culture, and pure indulgence.

Role Purpose

To support the Executive Housekeeper in overseeing daily housekeeping operations, guiding the team, coordinating with other departments, and ensuring every guest enjoys a welcoming and memorable stay through exceptional cleanliness and presentation standards.

Key Responsibilities

Operations & Standards

• Oversee the cleanliness and presentation of guest rooms, public areas and back-of-house areas in line with NH Collection standards.
• Inspect guest rooms and assigned areas, ensuring cleaning standards are met and corrective actions are completed promptly.
• Oversee deep-cleaning schedules, preventive care and the safe use of cleaning chemicals and equipment.
• Maintain accurate inspection records, operational reports and shift handovers.

Planning & Scheduling

• Plan daily work assignments and coordinate staffing to meet occupancy levels and operational requirements.
• Assist with duty rosters, attendance records and leave planning to maintain appropriate staffing levels.

Departmental Coordination

• Coordinate with Front Office to prioritize room readiness, arrivals, departures and special guest requirements.
• Work closely with Engineering to report maintenance defects and follow up on repairs.

Team Management & Development

• Supervise, coach and develop Housekeeping Supervisors, Room Attendants, Housemen and other team members.
• Support recruitment, onboarding, training and performance reviews, promoting accountability and teamwork.

Guest Service

• Handle housekeeping-related guest requests and concerns professionally, ensuring timely resolution and follow-up.

Inventory & Budget

• Monitor linen, uniforms, amenities, cleaning supplies and equipment, ensuring proper stock control and storage.
• Support inventory counts, purchasing requests and departmental budget control while maintaining service quality.

Compliance & Sustainability

• Ensure compliance with hotel procedures for health and safety, hygiene, Lost and Found, key control and guest privacy.
• Promote sustainability through responsible use of water, energy, chemicals and supplies.

Leadership & Reporting

• Support departmental briefings and assume responsibility for housekeeping operations in the Executive Housekeeper's absence.

Qualifications & Experience

• Previous experience as an Assistant Housekeeping Manager or Housekeeping Supervisor in an upscale or luxury hotel.
• Strong knowledge of housekeeping operations, room inspections, linen management and cleaning standards.
• Proven ability to lead, train and motivate a multicultural team.
• Strong organizational, planning and problem-solving skills.
• Excellent attention to detail and a commitment to guest satisfaction.
• Good English communication skills, both written and spoken.
• Familiarity with hotel property management systems and Microsoft Office.
• A diploma or qualification in hospitality management is an advantage.

Additional Information

• Flexibility to work shifts, weekends and public holidays.