Assistant Housekeeping Manager

Role Overview

Assistant Housekeeping Manager at Marriott, St. Regis Hotels & Resorts.

Company Overview

St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. The brand has remained committed to an uncompromising level of bespoke and anticipatory service for all guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as signature Butler Service. St. Regis operates as part of Marriott International's portfolio of brands.

Role Purpose

Inspect guest rooms and public areas to ensure quality standards are met. Support housekeeping management in daily operations and serve as a liaison coordinating efforts across housekeeping, engineering, front office, and laundry departments. Assist in managing employees through hiring, training, scheduling, and development.

Key Responsibilities

Quality Assurance & Room Management

• Inspect guest rooms, public areas, and pool after cleaning by housekeepers to ensure quality standards.
• Run sold room reports and verify room status.
• Determine discrepant rooms and prioritize room cleaning.
• Update status of departing guest rooms.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments.

Operations & Coordination

• Assist housekeeping management in managing daily activities.
• Act as liaison to coordinate efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Communicate issues to next shift.
• Complete required paperwork.

People Management

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Develop and maintain positive working relationships with others.
• Listen and respond appropriately to concerns of other employees.

Guest Service

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.

Compliance & Safety

• Follow all company, safety, and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Maintain confidentiality of proprietary information.
• Protect company assets.

Professional Standards

• Ensure uniform and personal appearance are clean and professional.
• Speak with others using clear and professional language.
• Ensure adherence to quality expectations and standards.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Skills & Competencies

• Ability to move, lift, carry, and place objects weighing 55 pounds or less without assistance and in excess of 55 pounds with assistance.
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and point of sale systems.
• Read and visually verify information in a variety of formats, including small print.

Additional Information

• Perform other reasonable job duties as requested by supervisors.
• Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.