Assistant Housekeeping Manager

Role Overview

Assistant Housekeeping Manager at Accor's SO/ hotel collection in Dubai, United Arab Emirates. SO/ is a collection of fashion-rooted hotels that debuted globally in 2011, known for avant-garde design and creative luxury hospitality.

Company Overview

SO/ is a coveted collection of hotels rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Role Purpose

Support the Executive Housekeeper in maintaining the highest standards of cleanliness and guest satisfaction throughout the property in a collaborative, detail-oriented capacity.

Key Responsibilities

Operations & Supervision

• Assist in managing daily housekeeping operations, ensuring all areas meet exacting standards of cleanliness and presentation.
• Supervise, train, and motivate housekeeping staff to deliver exceptional service.
• Assist in creating staff schedules and managing payroll for the housekeeping department.
• Manage inventory of cleaning supplies and equipment, ensuring optimal stock levels and cost-effectiveness.

Quality Assurance & Inspections

• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain quality standards.
• Collaborate with the Executive Housekeeper to develop and implement effective cleaning procedures and schedules.

Compliance & Safety

• Implement and maintain health and safety protocols, ensuring compliance with local regulations and company policies.

Guest Relations & Problem-Solving

• Coordinate with other departments to address guest requests and resolve issues promptly.
• Handle guest complaints and feedback professionally, taking appropriate action to resolve issues.

Continuous Improvement

• Participate in continuous improvement initiatives to enhance guest experience and operational efficiency.

Qualifications & Experience

• Proven experience in housekeeping management or supervision, preferably in a luxury hotel setting.
• Bachelor's degree in Hospitality Management or related field preferred.
• Understanding of hotel operations and industry standards.
• Familiarity with health and safety regulations in the hospitality sector.

Skills & Competencies

• Strong organizational and leadership skills with attention to detail.
• Excellent communication abilities, both verbal and written.
• Proficiency in hotel management software and Microsoft Office suite.
• In-depth knowledge of cleaning techniques, products, and equipment.
• Fluency in English; knowledge of Arabic or other languages is a plus.
• Customer-focused mindset with commitment to delivering exceptional service.
• Strong problem-solving skills and ability to make decisions under pressure.
• Ability to thrive in a fast-paced, dynamic environment.

Additional Information

• Ability to work flexible hours, including weekends and holidays.
• Physical stamina to perform duties throughout the day.