وصف الوظيفة
Role Overview
Assistant Hospitality Manager in Food & Beverage Service at wasl, a leading golf and hospitality management group in the UAE operating championship golf courses, award-winning restaurants, premium leisure facilities, and entertainment concepts across Dubai and Abu Dhabi.
Company Overview
Viya is the UAE's leading golf and hospitality management group, operating a portfolio that includes Emirates Golf Club, Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, Viya Fit, and Viya Padel. As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. The organisation is dedicated to innovation, sustainability, and excellence.
Viya has a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, fostering a culture built on teamwork, passion, and excellence.
Role Purpose
The Assistant Hospitality Manager supports the Hospitality Manager in delivering exceptional guest experiences through outstanding food and beverage service. The role supervises daily operations, leads assigned shifts, coaches team members, and ensures service standards are consistently achieved. Serving as Manager on Duty during assigned shifts, the role focuses on operational execution, shift leadership, coaching, and guest interaction while supporting broader departmental objectives.
Key Responsibilities
Guest Experience
- Deliver and support the highest level of guest experience throughout all food and beverage areas.
- Build positive and memorable experiences through proactive guest engagement.
- Assist the Hospitality Manager in executing guest-focused initiatives and service improvement programs.
- Conduct regular table touches to assess guest satisfaction.
- Resolve guest concerns, complaints, and service recovery opportunities promptly and professionally.
- Support venue events, promotions, tournaments, and activations by ensuring excellent service delivery.
- Lead by example in demonstrating hospitality, professionalism, and company values.
Manager on Duty Responsibilities
- Serve as Manager on Duty during assigned shifts.
- Remain visible and present within assigned venue sections throughout the shift.
- Maintain radio communication and respond promptly to operational requirements.
- Monitor service flow, guest satisfaction, cleanliness, and team performance.
- Conduct regular floor walks to ensure standards are maintained.
- Support opening and closing procedures for the venue and assigned outlets.
- Complete shift notes and communicate important operational updates to incoming managers.
- Assist with cash handling controls, void approvals, service recoveries, and other authorized duties.
- Monitor guest and team member safety at all times.
- Ensure operating standards are consistently maintained across assigned areas.
Food & Beverage Operations
- Support the daily operation of restaurants, lounges, bars, and service stations.
- Ensure service standards, sequence of service, and operational procedures are properly executed.
- Monitor food quality, presentation, beverage standards, and service consistency.
- Ensure outlet readiness through proper setup, cleanliness, and organization.
- Assist with inventory management, ordering, stock control, and supply replenishment.
- Support departmental audits and operational inspections.
- Coordinate with Culinary teams to ensure seamless food production and service delivery.
- Assist with labor deployment and shift assignments based on business levels.
- Monitor operational standards and communicate opportunities for improvement to the Hospitality Manager.
Leadership & Team Development
- Supervise, coach, and support Food & Beverage colleagues during assigned shifts.
- Assess performance and provide real-time coaching and feedback.
- Recognize and celebrate outstanding team performance.
- Identify development opportunities and communicate training needs.
- Assist with onboarding and training of new team members.
- Support colleague engagement and create a positive working environment.
- Encourage teamwork and collaboration across departments.
- Assist with maintaining discipline and operational accountability in accordance with company policies.
Business Performance & Operational Excellence
- Anticipate and respond to changing business levels and operational trends.
- Monitor speed of service, guest wait times, and service consistency.
- Support labor productivity and staffing efficiency goals.
- Assist in managing departmental costs through proper operational controls.
- Execute operational tasks assigned by the Hospitality Manager, including inventory counts, organization initiatives, supply ordering, equipment audits, and operational checklists.
- Support implementation of venue initiatives, promotions, and service enhancements.
Safety, Compliance & Quality
- Monitor guest and team member safety throughout assigned shifts.
- Ensure compliance with food safety, hygiene, sanitation, and health and safety standards.
- Conduct inspections of guest-facing and operational areas.
- Report maintenance concerns, safety hazards, and operational risks.
- Assist with emergency procedures and incident response when required.
- Support quality assurance initiatives and operational audits.
- Ensure company policies and standard operating procedures are followed consistently.
- Apply awareness of Dubai Golf Mission, Vision, and Values and apply the 4 Service Steps throughout serving internal and external customers.
Ancillary Duties
- Participate in various extra activities contributing towards individual and organizational growth in line with continuous improvement efforts.
- Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, or Sport Committee, or in projects.
- Be trained as a Fire Marshall or First Aider as requested.
IT Security & Compliance
- Read, understand, and comply with all applicable Information Security Policies and Procedures of wasl.
- Cooperate, coordinate, and share information with Internal and External Audit teams as appropriate and applicable.
- Attend Information Security Awareness sessions conducted by the wasl IT Department.
- Report all Information Security breaches, events, weaknesses, and incidents (actual or suspected breaches) immediately to the IT Service Desk.
Additional Information
- Reports to: Operations Manager, Food & Beverage Manager, or Hospitality Manager
- Directly responsible for: Food & Beverage Service Team Members
- Serves as Manager on Duty during assigned shifts