Assistant Front Office Manager

Role Overview

Assistant Front Office Manager at Hilton. This role supports daily front office operations and delivers memorable guest experiences across all touchpoints.

Role Purpose

Assist in overseeing front office operations while spreading the light and warmth of hospitality. Support the Front Office Manager in executing daily operations, elevating guest satisfaction, driving revenue initiatives, and developing team members to ensure every guest enjoys an exceptional stay.

Key Responsibilities

Guest Service & Experience

• Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
• Review VIP reservations and ensure an elevated and seamless check-in and check-out experience.
• Oversee VIP guest experience to deliver personalized service.

Front Office Operations

• Assist in overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards.
• Support daily front office operations and ensure compliance with hotel procedures.

Service Excellence & Guest Satisfaction

• Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience.
• Monitor and elevate service standards across all guest interactions.

Revenue & Sales

• Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth.
• Support revenue initiatives through strategic service promotion.

Team Leadership & Development

• Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.
• Inspire and develop the team through regular feedback and mentoring.
• Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions.
• Facilitate team knowledge and continuous improvement.

Additional Information

Hilton is recognized on the World's Best Workplaces list by Great Place to Work and Fortune. The company has welcomed more than 3 billion guests worldwide and operates a suite of world-class brands globally.