Assistant Front Office Manager at Waldorf Astoria Kuwait

Role Overview

Assistant Front Office Manager at Waldorf Astoria Kuwait, Hilton. Based in Kuwait.

Role Purpose

Support daily front office operations and deliver memorable guest experiences by overseeing service quality, driving revenue initiatives, supervising team performance, and ensuring elevated standards across all guest touchpoints.

Key Responsibilities

Guest Service & Operations

• Assist in overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards.
• Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
• Review VIP reservations and ensure an elevated and seamless check-in and check-out experience.

Service Quality & Guest Satisfaction

• Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience.

Revenue Management

• Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth.

Team Leadership & Development

• Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.
• Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions.

Additional Information

• Hilton is recognized as a World's Best Workplace by Great Place to Work and Fortune.
• The company has welcomed more than 3 billion guests worldwide and operates a suite of world-class brands.