Assistant Food & Beverage Manager

Role Overview

Assistant Food & Beverage Manager at Radisson Hotel Group. The position is part of the Food & Beverage department within one of the world's largest hotel groups, operating more than 1,500 hotels across 95+ countries.

Company Overview

Radisson Hotel Group operates ten distinctive hotel brands with a signature brand promise of Every Moment Matters and a Yes I Can! service ethos. The organization places people at the core of business success and values individuals who act as Moment Makers, bringing culture, spirit, and environment that empower teams to deliver their best work.

Role Purpose

To support the smooth running of the Food & Beverage department by delivering guest service experiences to the highest levels while collaborating with the team to maximize guest satisfaction, control costs and inventory, achieve productivity targets, and maintain adherence to all relevant legislation and best practice standards.

Key Responsibilities

Guest Service & Experience

• Support the delivery of all aspects of guest food and beverage service to the highest levels.
• Work as part of a team that maximizes guest satisfaction and comfort.
• Deliver a positive and timely response to guest enquiries.
• Commit to creating memorable moments for guests through refined hospitality and a customer-centric approach.

Operational Delivery

• Take responsibility for duties and tasks assigned to the role, ensuring all work is carried out in a timely and professional manner.
• Deliver on departmental plans and objectives where hotel initiatives and targets are achieved.
• Collaborate with the immediate supervisor to ensure costs and inventory are controlled.
• Maintain productivity and performance levels within the department.

Compliance & Standards

• Ensure adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit.
• Perform follow-up as required on audit findings.

Culture & Relationships

• Build and maintain effective working relationships whilst promoting the company culture and values.
• Anticipate guest needs and support departmental goals consistently.

Qualifications & Experience

• Experience in food and beverage service beneficial but not essential.
• Hands-on approach with a can-do work style.
• Personal integrity with the ability to work in an environment that demands excellence.
• Experience of working with IT systems on various platforms.

Skills & Competencies

• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions and take ownership for duties and tasks assigned.
• Strong communication skills.

Additional Information

Radisson Hotel Group offers the following benefits to team members

• Up to 53% off accommodation at over 1,500 Radisson Hotels worldwide.
• Guaranteed minimum of 30% off for friends and family.
• Exclusive discounts on breakfast, food and beverage, spa, and additional services.
• Investment in growth, learning, and career development opportunities.
• Access to inclusive workplace initiatives and Employee Resource Groups.
• Global benefits available to all team members regardless of location, with additional local perks and rewards tailored by country.

The organization welcomes applicants from all backgrounds, abilities, and experiences and will provide adjustments during the application process if needed.