Assistant Food and Beverage Manager l DoubleTree by Hilton Sharjah Waterfront Hotel & Residences

Role Overview

Assistant Food and Beverage Manager at DoubleTree by Hilton Sharjah Waterfront Hotel & Residences, operated by Hilton, located in Sharjah.

Role Purpose

Support the daily operations of one or more dining outlets while contributing to creating memorable guest experiences. You will assist in overseeing Food and Beverage services, leading team members, maintaining service standards, and ensuring operational excellence across all hotel dining facilities.

Key Responsibilities

Operations & Service Standards

• Assist the Food & Beverage Manager in overseeing the daily operations of all Food & Beverage outlets, ensuring consistent service standards and guest satisfaction.
• Support the implementation and maintenance of Hilton brand standards, policies, procedures, and service excellence initiatives.
• Monitor service quality, guest satisfaction, and operational standards, taking prompt corrective action where required.
• Conduct regular outlet inspections and ensure that corrective actions are completed within agreed timelines.
• Ensure proper cash handling, billing procedures, POS controls, and financial policies are consistently followed.

Team Leadership & Development

• Lead, coach, and motivate Food & Beverage team members to deliver exceptional guest experiences and achieve departmental objectives.
• Assist with staff scheduling, daily briefings, duty assignments, and effective deployment of team members according to business levels.
• Assist with training, onboarding, performance coaching, and development of Food & Beverage team members.
• Conduct daily pre-shift briefings and communicate hotel information, promotions, VIP arrivals, special events, and operational priorities to the team.
• Assist with recruitment and selection of Food & Beverage team members in accordance with company procedures.
• Promote a positive working environment based on teamwork, respect, recognition, and Hilton's service culture.
• Ability to lead, motivate, coach, and develop a diverse team.

Food & Beverage Quality & Compliance

• Monitor food and beverage quality, portion control, presentation, and compliance with established standards.
• Ensure compliance with Hilton's food safety, hygiene, health and safety, and HACCP requirements.
• Support inventory control, stocktaking, purchasing, receiving, and proper storage of food, beverage, and operating supplies.
• Ensure all team members are familiar with emergency procedures and comply with hotel health, safety, security, and fire regulations.

Financial Management & KPIs

• Assist in managing departmental revenues, costs, payroll, and operational expenses in line with approved budgets and business targets.
• Monitor departmental KPIs and assist in implementing action plans to improve revenue, productivity, guest satisfaction, and profitability.
• Good understanding of departmental financial controls, cost management, inventory, and revenue optimisation.

Guest Relations & Events

• Handle guest feedback and complaints professionally, following through to ensure satisfactory resolution and guest recovery.
• Support the planning and execution of promotions, special events, banquets, conferences, and other Food & Beverage activities.

Stakeholder Coordination

• Work closely with the Culinary, Stewarding, Front Office, Housekeeping, Engineering, and other departments to ensure smooth hotel operations.
• Maintain effective communication with guests, colleagues, supervisors, and management at all times.

General Operations

• Deputise for the Food & Beverage Manager in their absence and take responsibility for the effective operation of the department.
• Carry out any other reasonable duties and responsibilities as assigned by management.

Qualifications & Experience

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Food & Beverage Management, or a related field (advantageous).
• Minimum 2–3 years of relevant Food & Beverage management experience, preferably within an international or branded hotel environment.
• Previous experience in a supervisory role within restaurants or hotel Food & Beverage operations.

Skills & Competencies

• Strong knowledge of Food & Beverage service standards, guest relations, and operational procedures.
• Excellent leadership, communication, interpersonal, and organisational skills.
• Strong problem-solving and decision-making abilities.
• Excellent command of written and spoken English; additional languages are an advantage.
• Demonstrates a genuine passion for delivering exceptional guest experiences and maintaining high service standards.

Additional Information

• Flexible and able to work shifts, weekends, public holidays, and according to business requirements.
• Hilton core values: passion for hospitality, integrity, leadership, teamwork, ownership, and focus on immediate impact.