Assistant F&B Supervisor

Role Overview

Assistant F&B Supervisor at Emirates Flight Catering.

Role Purpose

To ensure delivery of exceptional food and beverage service quality while maintaining safety compliance, operational efficiency, and staff performance across assigned lounge areas.

Key Responsibilities

Service Quality & Customer Experience

• Ensure all customers receive the highest quality of food and service.
• Create personalized F&B experiences for customers.
• Conduct spot-checks at the lounges to ensure food and equipment are provided to business standards.

Safety & Compliance

• Ensure all safety matters are properly and timely attended to and investigated, including accidents and near misses.
• Implement safe working practices in accordance with EKFC policies.
• Optimize back-of-house areas to be operationally friendly and minimize breakages and injuries.

Team Leadership & Communication

• Communicate clear instructions to team members regarding work assignments, ensuring adherence to deadlines and quality standards.
• Assist and monitor staff rosters and task allocations to ensure all lounge areas are covered.
• Facilitate continuous training for staff on product knowledge and sequence of service.

Operations & Inventory Management

• Maintain required stock levels according to current consumption patterns.
• Manage inventory effectively and follow established procedures and guidelines precisely.

Qualifications & Experience

• Diploma or equivalent qualification (must have).
• Bachelor's degree in any relevant field (preferred).
• Minimum 4 years of experience in the hospitality industry.
• 2 years of experience in a supervisory role in a 5-star environment (restaurant supervisor).
• Experience and understanding of luxury hotel and stand-alone restaurant operations.
• Knowledge of food safety regulations and hygiene protocols.

Skills & Competencies

• Proficiency in spoken and written English.
• Self-motivated with sound leadership skills.
• Keen eye for opportunity identification with strong commitment to continuous improvement.
• Adaptability to change.
• Strong organizational and multitasking skills with attention to detail.
• Competency in Microsoft Office Applications.
• Ability to maintain accurate records.