Assistant F&B Supervisor

Role Overview

Assistant F&B Supervisor at Emirates Flight Catering.

Role Purpose

Ensure delivery of exceptional food and beverage service quality across all customer touchpoints while maintaining safety standards, operational efficiency, and team performance in a fast-paced catering environment.

Key Responsibilities

Service Quality & Customer Experience

• Ensure all customers receive the best quality of food and service.
• Conduct spot-checks at the lounges to verify food and equipment are provided to business standards.
• Create personalized F&B experiences for guests.

Safety & Compliance

• Ensure all safety matters are properly and timely attended to and investigated, including accidents and near misses.
• Implement safe working practices in accordance with EKFC policies.
• Optimize back-of-house areas to be operationally friendly and minimize breakages and injuries.

Team Leadership & Operations

• Communicate clear instructions regarding work assignments to team members.
• Ensure adherence to deadlines and quality standards.
• Assist and monitor staff rosters and task allocations to ensure all lounge areas are covered.
• Facilitate continuous training for staff on product knowledge and sequence of service.

Inventory & Stock Management

• Ensure required stock levels are properly maintained according to current consumption levels.
• Manage inventory effectively and maintain accurate records.

Qualifications & Experience

• Diploma or equivalent qualification (must have).
• Bachelor's degree in any relevant field (preferred).
• Minimum 4 years of experience in the hospitality industry.
• Minimum 2 years' experience in a supervisory role in a 5-star restaurant environment.
• Experience and understanding of luxury hotel and stand-alone restaurant operations.
• Knowledge of food safety regulations and hygiene protocols.

Skills & Competencies

• Proficiency in spoken and written English.
• Self-motivated with sound leadership skills.
• Keen eye for opportunity identification.
• High level of commitment to continuous improvement and adaptability to change.
• Strong organizational and multitasking skills.
• Attention to detail.
• Competent in Microsoft Office Applications.
• Ability to follow established procedures and guidelines precisely.