Assistant F&B Manager

Role Overview

Assistant F&B Manager at Emirates Flight Catering, supporting food and beverage operations in a premium flight catering environment. This role oversees compliance, staffing, cost management, and customer satisfaction.

Role Purpose

To assist the F&B Manager in delivering safe, high-quality food and beverage service across all operations while maintaining strict compliance with safety, hygiene, and quality standards. The role bridges kitchen production, staff management, and customer experience to drive operational excellence and revenue growth.

Key Responsibilities

Compliance & Safety

• Ensure compliance with the company safety management system, HACCP, and hygiene policies, aligning with EKFC safety standards and government regulations.
• Provide a safe environment for staff, contractors, suppliers, and customers.
• Apply the Quality Policy and Quality System established in accordance with ISO 9001:2015 international standards.
• Execute all responsibilities according to department work procedures while reflecting EKFC Quality Policy.

Staffing & Performance Management

• Assess manpower needs based on operational requirements.
• Implement on-the-job orientation and training for staff.
• Monitor staff performance to ensure operations are effective, efficient, and fully compliant with company policies and procedures.
• Manage staff costs, including overtime and unplanned absences.

Operations & Cost Control

• Monitor lounge operational efficiency and implement solutions to address issues and enhance performance.
• Manage inventory effectively and follow established procedures and guidelines precisely.
• Demonstrate achievements in food quality and cost control.

Kitchen Coordination & Menu Development

• Coordinate with the production department regarding menu changes and implementation.
• Liaise on food presentation and other kitchen-related matters.
• Ensure that the best quality of food is served to customers.
• Support the F&B Manager in proposing and developing new beverage menus and concepts.
• Enhance guest experience and drive revenue growth through menu innovation.

Customer Service & Quality Improvement

• Investigate and resolve customer complaints about food quality and/or service by taking remedial actions immediately.
• Resolve customer complaints and anticipate emerging customer needs to continually improve service standards.
• Analyse customer feedback to identify improvement opportunities.
• Recommend implementation actions to enhance service quality and customer satisfaction.
• Create personalized F&B experiences for guests.

Qualifications & Experience

• Bachelor's degree in hospitality, hotel management, or any relevant field.
• Minimum of 6 years of experience in the hospitality industry.
• Minimum of 1 year of experience in a managerial role in a 5-star environment.
• Experience and understanding of luxury hotel and stand-alone restaurant operations.
• Knowledge of food safety regulations and hygiene protocols.

Skills & Competencies

• Proficiency in spoken and written English.
• Self-motivated with sound leadership skills.
• Keen eye for opportunity identification.
• High level of commitment to continuous improvement and adaptability to change.
• Ability to create personalized F&B experiences.
• Ability to collaborate cross-functionally at all levels with a team-based approach.
• Ability to positively manage conflict.
• Strong organizational and multitasking skills.
• Attention to detail.
• Competent in Microsoft Office Applications.
• Ability to maintain accurate records.