وصف الوظيفة
Role Overview
Assistant Food & Beverage Manager at Anantara Hotels & Resorts, located at Anantara Downtown Dubai.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, founded in 2001 in Thailand. The brand embodies authentic hospitality inspired by the Sanskrit word meaning "without end," reflecting freedom, movement, and harmony. Properties span pristine beaches, private islands, ancient sites, and vibrant metropolises worldwide.
Role Purpose
Drive the Food & Beverage team across all aspects of business planning, operations, and administration to achieve the highest customer satisfaction, brand standards, and quality benchmarks while managing financial performance and developing team capability.
Key Responsibilities
Business Planning & Financial Management
- Manage the financial aspects of the department to achieve budgeted revenues, profit, and food and beverage costs.
- Maintain food and beverage quality standards while controlling costs.
- Apply data-driven decision-making using KPIs, guest feedback, and operational reports.
- Develop strong knowledge of revenue generation, upselling, and marketing strategies.
Operations & Service Excellence
- Drive the Food & Beverage team in all aspects of business planning, organizing, operations, and administration.
- Achieve the highest customer satisfaction and brand quality standards.
- Maintain operational excellence with an eye for detail.
- Curate memorable dining experiences and manage VIP requests with discretion.
- Personalize service, anticipate guest needs, and resolve complaints gracefully.
Product & Experience Development
- Bring creativity and variety to the food and beverage offering.
- Demonstrate deep understanding of luxury guest expectations and familiarity with luxury branding and dining trends.
Team Leadership & Development
- Maintain team member performance and development at a superior level.
- Groom talent from "good" to "great" and achieve targeted team member satisfaction.
- Lead diverse teams and manage multiple outlets.
- Demonstrate strong skills in training, motivating, and retaining talent.
- Foster a culture of excellence, elegance, and personalization.
Stakeholder Collaboration
- Work closely with sales and catering, marketing, and banquet teams to maximize business results.
Qualifications & Experience
- College Diploma in Hotel Management or related field.
- 3+ years in a managerial role within a luxury international hotel brand.
- Advanced diplomas or certifications in Food and Beverage operations, wine, spirits, or service excellence.
- Experience leading diverse teams and managing multiple outlets.
Skills & Competencies
- Eye for detail to achieve operational excellence.
- Strong skills in training, motivating, and retaining talent.
- Ability to foster a culture of excellence, elegance, and personalization.
- Deep understanding of luxury guest expectations.
- Familiarity with luxury branding, guest engagement strategies, and dining trends.
- Ability to curate memorable dining experiences and manage VIP requests with discretion.
- Skilled in personalizing service, anticipating needs, and resolving complaints gracefully.
- Strong knowledge of revenue generation, upselling, and marketing strategies.
- Data-driven decision-making using KPIs, guest feedback, and operational reports.
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