Assistant Executive Housekeeper - Housekeeping - InterContinental® & Crowne Plaza® Hotel Dubai Festival City

Role Overview

Assistant Executive Housekeeper for InterContinental® & Crowne Plaza® Hotel Dubai Festival City, operated by IHG Hotels and Resorts in Dubai, United Arab Emirates.

Company Overview

IHG Hotels and Resorts operates the world's largest family of luxury hotels. The InterContinental Hotels Group properties in Dubai Festival City consist of four hotels: InterContinental (luxury brand), InterContinental Residence Suites (lavish long-stay), Crowne Plaza (superior upscale), and Holiday Inn & Suites (vibrant mid-scale). These properties feature over 1,600 rooms, 16 restaurants and bars, a 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities, and employ over 1,200 colleagues.

Role Purpose

Lead and manage the complete housekeeping department across all guest rooms, extensive public areas, laundry operations, and staff uniforms to maintain exceptional cleanliness and maintenance standards that meet and exceed guest satisfaction and luxury brand expectations.

Key Responsibilities

Operations & Facilities Management

• Lead a fully-fledged housekeeping department including extensive public areas, laundry, rooms, and staff uniforms.
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby and related spaces are clean and in good repair to meet guest satisfaction.
• Maintain and order supplies and equipment whilst minimizing waste and maintaining green initiatives.
• Ensure adequate stock levels of uniforms, linen, amenities, and equipment.

Team Leadership & Development

• Manage, coach, and develop a team dedicated to exceptional housekeeping and laundry standards.
• Develop teams to ensure proper checking and supervision of staff.
• Educate all team members on the importance of remaining compliant with Company Policies and Procedures, brand, health, safety, and hygiene standards.
• Plan manning requirements in line with productivity benchmarks, seasonal requirements, and upcoming events to ensure productivity and maximize resource efficiency.
• Schedule employees weekly to ensure that all areas are well manned according to occupancy and prepared to receive guests.

Guest Experience & Special Requests

• Address special requests for guests, VIPs, repeat visitors and VIP Club members.
• Handle complaints and special requests to keep every guest happy.

Budget & Inventory Management

• Maintain inventory levels, prepare budgets, and drive productivity.
• Help prepare and monitor the hotel's annual budget with a focus on increasing profitability.
• Maintain proper inventory levels managing cost per room for supplies and labor.

Qualifications & Experience

• Three or more years total experience in a similar position.
• Hospitality Management qualification or related field, ideally.
• Experience with luxury brand standards, ideally in a 5-Star property.

Skills & Competencies

• Excellent communication and strong interpersonal leadership skills.
• Strong knowledge of all policies and procedures related to housekeeping.
• Proficient in the use of Microsoft Office Applications and Opera System.

Additional Information

• Competitive salary that rewards hard work.
• Impressive room discounts across the IHG portfolio.
• Best-in-class training and professional development opportunities.
• myWellbeing framework supporting health, lifestyle, and workplace wellbeing.
• Equal employment opportunities; IHG promotes a culture of trust, support, and acceptance of different backgrounds, experiences, and perspectives.
• Room to Belong, Room to Grow, and Room to Make a Difference in a collaborative environment.