وصف الوظيفة
Role Overview
Assistant Executive Housekeeper at NH Collection Dubai The Palm, located in Dubai, United Arab Emirates.
Company Overview
NH Collection Hotels & Resorts operates captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. The hotels feature thoughtfully designed, eclectic-elegant atmospheres built to evoke extraordinary feelings through stimulating details that create memorable moments. NH Collection welcomes business travellers, friends, and couples seeking premium service, crafting experiences centred on wellbeing, gastronomy, culture, and pure indulgence.
Role Purpose
Support the overall Housekeeping operations at NH Collection Dubai The Palm by assisting the Executive Housekeeper in maintaining high standards of cleanliness, presentation, guest satisfaction and operational efficiency throughout guest rooms, apartments, public areas and back-of-house areas.
Key Responsibilities
Operations Management
- Assist the Executive Housekeeper in managing daily Housekeeping operations and ensuring consistent brand and service standards.
- Coordinate daily manpower planning, duty rosters and team deployment according to occupancy and operational requirements.
- Assume responsibility for the Housekeeping Department in the absence of the Executive Housekeeper.
Supervision & Quality Assurance
- Supervise and inspect guest rooms, apartments, public areas and back-of-house areas to ensure cleanliness and presentation standards are maintained.
- Support deep-cleaning, preventive maintenance and room inspection programs.
Team Leadership
- Supervise, coach and develop Housekeeping team members to maintain high performance and service standards.
- Assist the Executive Housekeeper with team performance, training, engagement and departmental administration.
Guest Services & Coordination
- Respond promptly and professionally to guest requests, feedback and Housekeeping-related concerns.
- Coordinate closely with Front Office and Engineering to ensure timely room readiness and prompt resolution of maintenance issues.
Inventory & Cost Control
- Monitor linen, uniforms, guest supplies, cleaning materials and equipment to maintain appropriate inventory levels and cost control.
- Support departmental budgeting, productivity monitoring and cost-saving initiatives.
Compliance & Sustainability
- Ensure compliance with hotel SOPs, health and safety, hygiene and security requirements.
- Promote sustainability initiatives and responsible use of water, energy, chemicals and guest supplies.
Qualifications & Experience
- Degree or Diploma in Hospitality Management or a related field (preferred).
- Minimum 3–5 years of Housekeeping experience within an upscale or luxury hotel environment.
- Previous UAE or Middle East hospitality experience (advantageous).
Skills & Competencies
- Strong leadership, team management and organizational skills.
- Good knowledge of Housekeeping operations, room inspections, inventory and cost control.
- Strong attention to detail and commitment to delivering exceptional guest experiences.
- Excellent communication and problem-solving skills.
- Excellent command of English; additional languages are an advantage.