وصف الوظيفة
Role Overview
Assistant Executive Housekeeper at Marriott International. This position is based at a Le Méridien property and assists in the oversight of daily shift operations across Housekeeping, Recreation/Health Club, and Laundry departments.
Company Overview
Le Méridien is inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Le Méridien is part of the Marriott International portfolio of brands. The company is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity, and actively fosters an environment where the unique backgrounds of associates are valued and celebrated.
Role Purpose
Assist in overseeing daily shift operations of Housekeeping, Recreation/Health Club, and Laundry. Work with employees to ensure property guestrooms, public space, and employee areas are clean and well maintained. Complete inspections, hold people accountable for corrective action, and ensure guest and employee satisfaction while maintaining the operating budget.
Key Responsibilities
Housekeeping Operations Management
- Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.
- Work effectively with the Engineering department on guestroom maintenance needs.
- Supervise the property general cleaning schedule.
- Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventory stock to ensure adequate supplies.
- Assist in the supervision of daily Housekeeping shift operations and ensure compliance with all housekeeping policies, standards, and procedures.
- Assist in the ordering of guestroom supplies, cleaning supplies, and uniforms.
- Support and supervise an effective inspection program for all guestrooms and public space.
- Communicate areas that need attention to staff and follow up to ensure understanding.
- Ensure all employees have proper supplies, equipment, and uniforms.
Cost Management
- Participate in the management of the department's controllable expenses to achieve or exceed budgeted goals.
- Understand the impact of the department's operations on the overall property financial goals and objectives and manage to achieve or exceed budgeted goals.
- Comprehend budgets, operating statements, and payroll progress reports as needed to assist in the financial management of the department.
Customer Service
- Respond to and handle guest problems and complaints.
- Strive to improve service performance.
- Empower employees to provide excellent customer service.
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
Human Resources Activities
- Participate as needed in the investigation of employee accidents.
- Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensure employees understand expectations and parameters.
- Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs), and support the Peer Review Process.
- Observe service behaviors of employees and provide feedback to individuals.
- Use all available on-the-job training tools to train new room attendants and provide follow-up training as necessary.
- Participate in the employee performance appraisal process, providing feedback as needed.
- Assist as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Support a departmental orientation program for employees to receive appropriate new hire training to successfully perform their job.
- Participate in employee progressive discipline procedures.
Qualifications & Experience
High school diploma or GED with 1 year of experience in housekeeping or a related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.