وصف الوظيفة
Role Overview
Assistant Executive Housekeeper at Hilton. This role leads the hotel's housekeeping function, delivering memorable experiences that embody the light and warmth of hospitality for every guest.
Role Purpose
Oversee and manage all aspects of the housekeeping department, ensuring the highest standards of cleanliness, sanitation, and aesthetic upkeep throughout the hotel. Drive strategic planning, staff management, and seamless operations to enhance guest satisfaction while cultivating a culture of excellence.
Key Responsibilities
Operations Management
- Direct all aspects of housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation.
- Maintain a seamless operation across the entire housekeeping function.
Quality Standards
- Oversee and uphold cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas.
- Ensure the highest standards of cleanliness, sanitation, and aesthetic upkeep throughout the hotel.
Capital Projects
- Partner with Property Operations and other departments on rehabilitation and capital improvement projects to enhance facilities.
Team Leadership
- Drive engagement and retention through performance management, professional development, and recognition programs.
- Cultivate a culture of excellence, inspiring the team to strive for perfection and take pride in their work.
Compliance & Safety
- Ensure adherence to health and safety standards, particularly as related to proper usage of chemicals and cleaning supplies.
Qualifications & Experience
- Extensive experience in housekeeping management, preferably in a 5-star hotel.
- Strong leadership and organizational skills.
- Ability to work under pressure and meet deadlines.
- Attention to detail and a commitment to quality.
Skills & Competencies
- Knowledge of cleaning techniques, equipment, and chemicals.
- Proficiency in budgeting and financial management.
- Excellent communication and interpersonal skills.
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