وصف الوظيفة
Role Overview
Assistant Director of Convention & Events at IHG Hotels and Resorts. You will support the Director in ensuring all meetings and events are delivered seamlessly, overseeing daily operations, driving team performance, and acting as a key contact for clients to ensure a smooth and memorable experience aligned with IHG brand standards.
Role Purpose
Support the Director in managing the Convention & Events team while overseeing daily operations, driving revenue performance, and serving as a primary client contact to deliver exceptional event experiences that align with IHG brand standards.
Key Responsibilities
People Management
- Support the Director in managing the Convention & Events team, ensuring a positive and productive work environment.
- Supervise daily operations, assign tasks, and ensure adequate staffing levels.
- Coach and develop team members through training, feedback, and performance reviews.
- Ensure team compliance with IHG standards, procedures, and service delivery.
Stakeholder Coordination
- Coordinate with internal departments to ensure seamless event execution.
- Act as a key contact for clients, ensuring a smooth and memorable event journey.
- Support in building and maintaining strong relationships with planners and clients.
- Support daily client interaction during events, ensuring satisfaction and handling any issues promptly.
Event Planning & Operations
- Assist with pre-event planning, ensuring all details (setup, flow, menu, logistics) are optimized.
- Coordinate event details including room setup, staging, and timing.
- Participate in pre-event and post-event meetings to ensure service excellence.
Financial Management
- Assist in preparing forecasts, budgets, and financial plans.
- Monitor sales performance, revenue, and productivity metrics.
- Support in negotiating rates within established booking guidelines.
- Identify opportunities to maximize revenue and control costs.
Guest Experience & Feedback
- Assist in analysing guest feedback and satisfaction surveys to improve service.
Responsible Business
- Support initiatives that enhance the hotel's reputation and brand presence locally.
- Ensure compliance with health, safety, and sustainability standards.
- Promote environmentally responsible practices during events.
- Perform other duties as assigned to support operational needs.
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