Assistant Concierge Manager (Saudi National Talent) - Jumeirah The Red Sea

Role Overview

Assistant Concierge Manager (Saudi National Talent) at Jumeirah Group, based at Jumeirah The Red Sea.

Company Overview

Jumeirah is a global leader in luxury hospitality and a member of Dubai Holding. The brand operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Since 1999, Jumeirah has been renowned worldwide for its distinguished beachfront resorts, esteemed city hotels, and exclusive residences, becoming synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences.

Role Purpose

To oversee concierge department operations, manage team performance, and deliver exceptional guest services in alignment with Jumeirah standards and hallmarks.

Key Responsibilities

Guest Service & Relations

• Maintain a friendly and professional attitude towards colleagues and guests, handling queries and requests efficiently and using guest names whenever appropriate
• Address guest complaints promptly and professionally according to Jumeirah standards, ensuring guest satisfaction
• Manage and maintain relationships with guests

Luggage & Guest Services

• Ensure smooth and efficient operation of luggage services, supervising colleagues to prevent delays or damage to guests' belongings
• Ensure timely delivery of guest services, including newspaper deliveries, guest messages, and faxes
• Oversee safekeeping of guest car and buggy keys

Operations & Systems

• Oversee all concierge department operations, including accurate record-keeping, duty roster preparation, and adherence to Standard Operating Procedures
• Keep Opera Telephone Book information up to date regarding restaurants, bars, airlines, shopping malls, and hotel facilities for guest reference
• Oversee contract transport service and buggy service, ensure proper maintenance of vehicles and buggies, and report any defects for immediate rectification

Compliance & Safety

• Ensure adherence to departmental standards, including fire, hygiene, health, safety, and security policies, and supervise colleagues to maintain service quality
• Monitor departmental budget, control expenses, and ensure compliance with Jumeirah's Guiding Principles and Hallmarks

Team Management & Development

• Identify training needs, supervise training sessions, and maintain accurate records of colleague training to enhance skills and knowledge
• Perform appraisals and feedback sessions, and assist with staff recruitment as needed

Qualifications & Experience

• Hold a Higher School Diploma certificate
• Have 3–5 years of experience as Shift Leader in concierge in a 5-star environment
• Hold a Bachelor's Degree in Hotel Management or any other relevant field (Desirable)

Skills & Competencies

• Demonstrate proficiency in handling Opera system and HotSOS
• Show leadership and attention to detail skills
• Possess the ability to manage and maintain relationships with guests

Additional Information

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within Jumeirah's global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive salary and incentive structure
• Locally relevant benefits as determined by the property