Assistant Chief Steward - voco™ Riyadh

Role Overview

Assistant Chief Steward at voco™ Riyadh, IHG Hotels and Resorts. The hotel is located on King Fahad Road in Riyadh's business district, 30 minutes from King Khalid International Airport and opposite the Ministry of Interior.

Company Overview

IHG Hotels and Resorts is a global hospitality company with over 370,000 colleagues in nearly 100 countries and over 5,000 hotels across more than 100 countries. The voco Hotels & Resorts brand is part of the IHG family of brands.

Role Purpose

Support the Chief Steward in managing daily Stewarding Department operations, supervising the team, and maintaining kitchen and back-of-house facilities to IHG/voco brand standards, food safety, and hygiene requirements.

Key Responsibilities

Operations & Supervision

• Assist the Chief Steward in managing daily operations of the Stewarding Department.
• Supervise and coordinate the stewarding team to ensure smooth and efficient operations.
• Prepare duty rosters and allocate daily tasks to stewarding colleagues when required.
• Ensure adequate stewarding coverage during busy operations, events, and banquets.
• Promote teamwork, discipline, and a positive working environment within the department.

Facilities & Maintenance Standards

• Ensure all kitchens, back-of-house areas, equipment, utensils, and operating areas are maintained to required cleanliness and hygiene standards.
• Monitor the cleaning and sanitization of kitchen equipment, utensils, crockery, cutlery, and other operating items.
• Conduct regular inspections of kitchens, stewarding areas, garbage rooms, and back-of-house facilities.
• Ensure proper handling, storage, and maintenance of chemicals and cleaning equipment.
• Monitor proper waste segregation and disposal procedures.

Compliance & Standards

• Ensure compliance with IHG/voco brand standards, HACCP, food safety, health, and hygiene requirements.
• Support the Chief Steward during internal and external hygiene, food safety, and brand-standard inspections.
• Assist in maintaining accurate records, checklists, and cleaning schedules.

Training & Coordination

• Train, coach, and guide stewarding colleagues on cleaning procedures, hygiene standards, and safe working practices.
• Ensure all colleagues follow appropriate health, safety, and personal hygiene standards.
• Coordinate with Culinary, F&B, Engineering, and other departments to resolve operational issues.

Inventory & Reporting

• Assist with controlling stewarding supplies, chemicals, equipment, and operating inventory.
• Report equipment defects, maintenance requirements, and safety concerns to the Chief Steward.

Qualifications & Experience

• Previous experience as an Assistant Chief Steward, Stewarding Supervisor, or Senior Steward in a 4- or 5-star hotel.
• Minimum 2–3 years of relevant stewarding experience, preferably within an international hotel environment.
• Good knowledge of food safety, hygiene, HACCP, cleaning procedures, and chemical handling.
• Strong understanding of kitchen and back-of-house cleanliness standards.
• Experience supervising and developing a diverse team.
• Good knowledge of stewarding equipment, chemicals, and cleaning methods.
• Familiarity with IHG brand standards is an advantage.
• Food Safety / HACCP certification is an advantage.

Skills & Competencies

• Strong organizational and problem-solving abilities.
• Good communication and interpersonal skills.
• Ability to work under pressure and manage priorities during busy operations.

Additional Information

• Ability to work flexible shifts, including weekends and public holidays.
• Competitive salary and benefits package, including duty meals and discounted hotel accommodation worldwide.